Service Desk Operations Manager

4 weeks ago


Kuwait City, Al Asimah Vectrus Full time
Job Summary

Vectrus is seeking a skilled Service Desk Operations Manager to oversee the daily operations of our service desk team. This role requires a strong leader who can manage a high-performing team, ensure excellent customer service, and drive process improvements.

Key Responsibilities
  • Manage the service desk team, including staffing, training, and performance management
  • Develop and implement process improvements to enhance customer satisfaction and service delivery
  • Collaborate with cross-functional teams to resolve complex technical issues
  • Monitor and analyze service desk performance metrics to identify areas for improvement
Requirements
  • 4+ years of experience in a customer service or technical support role
  • Proven leadership and management skills
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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