Service Desk Administrator

3 weeks ago


Kuwait City, Al Asimah Vectrus Full time
Job Description:

Vectrus is seeking a highly skilled Service Desk Administrator to join our team. In this role, you will be responsible for providing technical support and non-technical support to customers, as well as serving as an escalation point for complex issues.

Responsibilities:
  • Provide enterprise-level technical support and non-technical support regarding ITSM incident requests.
  • Serve as an escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and complex production, application or system problems.
  • Provide feedback and analyses of technical/non-technical events to internal Vectrus leadership and Watch Officers.
  • Ability to clearly document all activities throughout the duty shift that impacts Theater Operations; i.e. outages, Authorized Service Interruptions (ASI), HAZCONs, receipts of Network Tasking Orders (NTO), and network related trend analysis/metrics.
  • Maintain a high degree of customer service during all support interactions and adhere to all service management principles.
Requirements:
  • Candidates must adhere to DoD 8570.01-M.
  • Must maintain at least one (1) baseline certification and one (1) computing environment (CE) certification.

Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.



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