Service Desk Administrator for Global Enterprise Systems
3 weeks ago
Service Desk Administrator Role
At Vectrus, we are seeking a highly skilled Service Desk Administrator to join our team in providing top-notch technical support for our global enterprise systems. As a key member of our IT team, you will be responsible for monitoring and supporting core enterprise systems and services, conducting basic troubleshooting of incidents and requests, and analyzing and resolving complex technical issues.
Key Responsibilities:
- Provide enterprise-level technical support and non-technical support for ITSM incident requests
- Serve as an escalation point for application support and troubleshooting
- Provide feedback and analysis of technical/non-technical events to internal Vectrus leadership and Watch Officers
- Maintain a high degree of customer service during all support interactions and adhere to all service management principles
Requirements:
- Must have at least one baseline certification and one computing environment certification
- Authorized certifications include IAT Level: IAT II, Cisco CCNA Security, CompTIA CASP+, and more
- Must have a working knowledge of relevant DISA reporting and procedural guidelines and regulations
About Vectrus:
Vectrus is an Equal Opportunity /Affirmative Action Employer. We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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