Help Desk Associate

9 hours ago


Kuwait City, Al Asimah StriveNest Full time

We are seeking a Help Desk Associate to join the StriveNest team in our mission to deliver exceptional customer experiences.

Job Summary

The successful candidate will be responsible for providing timely and professional assistance to customers via phone, email, and live chat. This role requires strong communication skills, problem-solving abilities, and empathy to address customer inquiries, concerns, and feedback.

Key Responsibilities
  • Respond to customer inquiries and resolve issues efficiently
  • Troubleshoot technical problems and provide solutions or escalate to senior support staff as needed
  • Process customer orders and returns accurately and promptly
  • Maintain accurate records of customer interactions and transactions
Requirements
  • Proven experience in customer service or a related field
  • Excellent communication, problem-solving, and interpersonal skills
  • Proficiency in using customer support software and CRM systems
  • Ability to multitask and prioritize in a fast-paced environment
What We Offer

We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, along with a comprehensive benefits package, flexible work schedule, ongoing training opportunities, and a supportive team environment.



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