Service Desk Lead

4 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Summary

We are seeking a highly skilled Service Desk Lead to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. The successful candidate will be responsible for providing exceptional customer service, resolving technical issues, and leading a team of Service Desk Seniors and Technicians.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Lead a team of Service Desk Seniors and Technicians to ensure excellent customer service
  • Ensure accurate and timely resolution of technical issues
  • Develop and implement process improvements to increase efficiency and productivity
  • Collaborate with other departments to resolve complex technical issues
Requirements
  • 5+ years of experience in a customer service or technical support role
  • 2+ years of experience in a leadership or supervisory role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of business and management principles
Working Conditions

The Service Desk Lead will work in a dynamic and challenging environment, providing technical support to customers and leading a team of Service Desk Seniors and Technicians. The successful candidate will be able to work effectively in a team environment, communicate complex technical information to customers, and prioritize tasks to meet deadlines.



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