Service Desk Administrator Position

5 days ago


Kuwait City, Al Asimah Akima, LLC Full time
Service Desk Administrator Job Description

At Akima, LLC, we are seeking a highly skilled Service Desk Administrator to join our team. As a Service Desk Administrator, you will be responsible for providing front-line customer service desk support, responding to and resolving computer, printer, and network issues.

  • Provide exceptional customer service through various channels, including in-person, phone, and Service Now.
  • Collaborate with site Information Management Officers (IMO) to ensure efficient utilization of Service Desk resources.
  • Assist IMO with daily functions of computer, network, and software management for the site and all users.
  • Provide immediate response to all customers who come to the Service Desk, including troubleshooting, information exchange, and help with ticket submission and issues.

Requirements:

  • US citizen with an active Secret clearance or higher level security clearance.
  • High school diploma or GED with at least one year of experience in a service desk/help desk environment.
  • Valid US passport and ability to obtain and maintain an International Driver's Permit (IDP).
  • Valid US driver's license and copy of COVID vaccination card.
  • Ability to pass a police clearance check and medical qualifications.

Preferred Qualifications:

  • Microsoft Office software proficiency.
  • Strong customer service skills and ability to work in a fast-paced environment.
  • Experience with Service Now call management software and other tools.

Working Conditions:

  • May be required to work 12-hour shifts.

What We Offer:

  • Competitive pay and comprehensive benefits package.
  • Growth opportunities and excellent retirement options.


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