Project Director for IT Service Delivery

1 month ago

Kuwait City, Al Asimah Taozeef Full time
Job Overview:

Taozeef seeks an experienced Project Director to lead the IT service delivery team. The successful candidate will be responsible for overseeing project portfolios, ensuring timely and effective delivery of IT services to end-users and customers.

Key Responsibilities:
  1. Portfolio Management: Setup and manage project management frameworks, following best practices in managing projects. Ensure projects are delivered on time, within scope, and budget.
  2. Project Supervision and Follow-up: Provide oversight and follow-up on MIS/IT project portfolios to ensure they progress according to plan, budget, and deadlines. Collaborate with project managers and teams to ensure proper project management.
  3. Monitoring and Reporting: Track project progress, providing regular updates to stakeholders on status, risks, and issues.
  4. Stakeholder Communication: Maintain clear and effective communication with project sponsors, stakeholders, and management to ensure alignment and support.
  5. Risk Management: Identify and mitigate risks across the project portfolio to ensure successful project delivery.
  6. Performance Evaluation: Evaluate project performance and the portfolio as a whole, identifying areas for improvement and implementing necessary changes.
  7. Governance: Establish and maintain project governance structures, processes, and standards to ensure consistency and quality in project delivery.
  8. Change Management: Manage changes to the project portfolio, ensuring changes are assessed, approved, and communicated effectively.
  9. Continuous Improvement: Promote and implement continuous improvement initiatives within project management processes and portfolio management practices.
  10. Team Management: Supervise and lead a team of service desk agents and technicians, providing guidance, support, and feedback to ensure high-quality service delivery.
  11. Service Delivery: Ensure the timely and effective delivery of IT services to end-users and customers, meeting or exceeding predefined service level agreements (SLAs).
  12. Incident and Request Management: Oversee the handling of IT incidents and service requests, ensuring they are properly logged, categorized, prioritized, and resolved within acceptable timeframes.
  13. Customer Interaction: Interact with users to understand their needs, address concerns, and gather feedback to continuously improve service quality.
  14. Performance Monitoring: Monitor and evaluate team performance, identifying areas for improvement and implementing corrective actions as needed.
  15. Training and Development: Organize training sessions to enhance team skills and knowledge, keeping them up-to-date with the latest technologies and management best practices.
  16. Documentation: Ensure accurate and up-to-date documentation of processes, procedures, and troubleshooting steps to facilitate knowledge sharing and consistency in service delivery.
  17. Service Improvement: Continuously analyze service desk metrics and customer feedback to identify opportunities for process improvements and enhanced customer experiences.
  18. Escalation Management: Handle and escalate complex or high-priority issues to appropriate teams or management for resolution.

Qualifications and Skills:
  1. Education: A bachelor's degree in computer science, information technology, business, project management, or a related field is typically preferred. A master's degree is a plus.
  2. Certifications: ITIL and PMP certifications are required to demonstrate proficiency in IT service management and project management. Certification in portfolio management, such as MoP and SDLC, is advantageous.
  3. Experience: Extensive experience in project management, with at least several years in a portfolio management role. Prior experience in a service desk or IT support role is in a supervisory or team lead position is a plus.
  4. Technical Knowledge: A strong understanding of IT systems, hardware, software, and network troubleshooting is necessary. Familiarity with various operating systems, IT service management tools, and project management software is advantageous.
  5. Communication Skills: Excellent verbal and written communication skills are crucial for interacting with customers, team members, and other stakeholders effectively.
  6. Leadership Abilities: The ability to lead, motivate, and mentor a team is essential to ensure a productive and cohesive work environment.
  7. Analytical Skills: Strong analytical and problem-solving skills are necessary for identifying root causes of issues and implementing effective solutions.
  8. CUSTOMER-Focused: A customer-centric approach and dedication to providing exceptional service are vital in this role.
  9. Time Management: Effective time management and organizational skills are necessary to prioritize tasks and meet deadlines.
  10. Strategic Thinking: Ability to think strategically and align the project portfolio with the organization's goals and objectives.

  • Project Director

    5 hours ago

    Kuwait City, Al Asimah Oilandgas Full time

    Job OverviewWood is seeking an experienced Project Director to lead the delivery of engineering projects in Kuwait. This role involves creating delivery excellence, ensuring quality, schedule, and cost targets are met, and managing associated risk.Main Responsibilities:P&L responsibility with commercial and financial accountability, including revenue...

  • Project Director

    2 weeks ago

    Kuwait City, Al Asimah LxbfYeaa Full time

    At LxbfYeaa, we are seeking a highly skilled Project Director to lead our teams and ensure project completion in a safe and efficient manner.As a Project Director, you will be responsible for reviewing contract documents and data, establishing plans, schedules, and budgets for prime contract obligations. You will also review the technical input and initiate...

  • Lead Interior Design Director for GCC Projects

    1 week ago

    Kuwait City, Al Asimah GatedTalent - Connecting Top Executive Search Firms And Executives Full time

    Associate Director of Interior Design Opportunity">About the Role:GatedTalent is seeking an exceptional Associate Director of Interior Design to join our team in Kuwait. As a key member of our interior design division, you will be responsible for overseeing a broad range and scale of projects from concept through to delivery.In this leadership position, you...

  • Senior Project Director

    1 week ago

    Kuwait City, Al Asimah LxbfYeaa Full time

    Job Overview:A career opportunity has arisen for an experienced Senior Project Director to lead our projects in the maintenance field. This role is ideal for a seasoned professional with strong leadership skills, excellent communication abilities, and a proven track record of delivering projects on time, within budget, and to the required standards.Salary:...

  • Experienced Construction Project Director

    4 weeks ago

    Kuwait City, Al Asimah Work In USA Full time

    We are seeking a highly skilled Construction Project Director to join our team at Work In USA. As a renowned construction company in Ar Rumaythiyah, we require an individual with exceptional leadership abilities and extensive knowledge of construction methods and materials.About the Role:Oversee all aspects of construction projects from planning to...

  • Senior MEP Engineering Director

    2 days ago

    Kuwait City, Al Asimah Sommerman Skinner Associates Full time

    About the RoleWe are seeking a highly experienced Senior MEP Engineering Director to lead our engineering team in designing and delivering MEP engineering activities for Commercial, Industrial, and High-Rise buildings projects.Main ResponsibilitiesTo plan, direct, and coordinate the overall functioning of assigned MEP engineering inputs/outputs to ensure...

  • Operational Services Director

    3 weeks ago

    Kuwait City, Al Asimah Caliberly Full time

    Job DescriptionOverviewWe are seeking an experienced Operational Services Director to join our team at Caliberly. This is a key role that requires a strong understanding of facilities management and the ability to lead a team to deliver high-quality services.Estimated Salary: $120,000 - $180,000 per yearResponsibilitiesTo be responsible for the overall...

  • Construction Operations Director

    5 days ago

    Kuwait City, Al Asimah ALTAWAZON For General Contracting Full time

    We are seeking an experienced professional to fill the role of Construction Operations Director at ALTAWAZON For General Contracting. In this position, you will oversee all aspects of project lifecycle, from initial planning and design through to execution and completion.Job DescriptionAbout the Role:To develop and manage project plans, timelines, and...

  • Enterprise Risk Manager

    7 days ago

    Kuwait City, Al Asimah Burgan Bank Full time

    Burgan Bank is seeking a seasoned Enterprise Risk Manager to spearhead its project delivery initiatives. This role requires a strategic thinker with excellent stakeholder management skills to ensure the successful execution of key risk-related projects.About the RoleThis position is responsible for managing and executing risk-related projects, ensuring...

  • Executive Interior Design Director

    1 month ago

    Kuwait City, Al Asimah GatedTalent - Connecting Top Executive Search Firms And Executives Full time

    Job Summary:A seasoned Interior Designer is sought for a leadership position at GatedTalent's Kuwait office. As an Associate Director of Interior Design, you will oversee ID projects and work closely with the Interior Design Director.About the Company:GatedTalent connects top executive search firms and executives. This established and successful design firm...

  • Hospitals and Healthcare Project Director

    7 days ago

    Kuwait City, Al Asimah NSR Associates Full time

    About NSR Associates, a leading international contracting business, we have an exciting opportunity for an experienced Hospitals and Healthcare Project Director to lead our brand new hospital project in Kuwait.This high-profile role requires a seasoned professional with at least 10-15 years of experience in managing major hospital projects or medical...

  • Construction Project Lead

    7 days ago

    Kuwait City, Al Asimah ALTAWAZON For General Contracting Full time

    We are seeking a highly skilled Construction Project Lead to join our team at ALTAWAZON For General Contracting.About the RoleAs a key member of our project management team, you will be responsible for overseeing all aspects of construction projects from planning to completion. This includes developing and managing project plans, timelines, and budgets, as...

  • Senior Project Coordinator

    4 weeks ago

    Kuwait City, Al Asimah Vectrus Full time

    We are seeking a skilled Senior Project Coordinator to join our team in Kuwait. As a key member of our project management team, you will be responsible for coordinating and tracking project requirements, gathering data for reporting purposes, and ensuring the successful delivery of projects.About VectrusVectrus is a leading provider of IT and network...

  • Regional Electrical Engineer for Project Scheduling

    3 days ago

    Kuwait City, Al Asimah Teampro Hr It Services Full time

    Job DescriptionTeampro Hr It Services is seeking a skilled Regional Electrical Engineer to join our team. In this role, you will be responsible for developing detailed project schedules using project management software such as Primavera P6 and Microsoft Project.Key ResponsibilitiesOutline all project tasks, timelines, milestones, and...

  • Senior Risk Management Specialist

    1 week ago

    Kuwait City, Al Asimah Burgan Bank Full time

    Burgan Bank seeks a seasoned Senior Risk Management Specialist to lead the delivery of key risk-related projects. With a proven track record in project management and a strong background in risk management, you will collaborate with multiple stakeholders to drive project success.The ideal candidate will have at least 8 years of experience in a bank or...

  • Senior Risk Management Officer

    5 days ago

    Kuwait City, Al Asimah Burgan Bank Full time

    Burgan Bank is seeking a seasoned Senior Risk Management Officer to lead the delivery of key risk-related projects. As a key member of our team, you will be responsible for managing and executing these projects with multiple stakeholders.Job Purpose: The successful candidate will be responsible for supporting the planning, execution, and management of...

  • Facilities Management Director

    4 weeks ago

    Kuwait City, Al Asimah Caliberly Full time

    About CaliberlyCaliberly is a leading provider of facilities management services.We are seeking an experienced Facilities Management Director to join our team.The successful candidate will be responsible for the day-to-day running of our facilities, ensuring that they are safe, secure and well-maintained.This is a key role within our organization, requiring...

  • Hospitality Operations Director

    7 days ago

    Kuwait City, Al Asimah Internationalhospital Kw Full time

    Job Title: Hospitality Operations DirectorWe are seeking a highly skilled and experienced Hospitality Operations Director to join our team at Internationalhospital Kw. As a key member of our management team, you will be responsible for leading the day-to-day operations of our hospitality departments, ensuring that our facilities are properly maintained and...

  • Executive Assistant to the Director

    1 week ago

    Kuwait City, Al Asimah The British School Of Kuwait Full time

    Job Summary:The Executive Assistant to the Director will play a pivotal role in managing daily operations, providing support to the Director, and ensuring seamless communication and administrative processes within the school.This position requires a highly organized and proactive individual with excellent multitasking abilities, strong bilingual...

  • Package Delivery Professional

    4 weeks ago

    Kuwait City, Al Asimah PPOAR Full time

    About PPOARWe are a dynamic company that prides itself on timely and efficient delivery of packages to customers in Ar Rumaythiyah.Job OverviewThis role involves working as a Courier Delivery Specialist, ensuring the timely and efficient delivery of packages to customers. The ideal candidate will have previous experience in a courier or delivery role, with...