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Service Desk Administrator

1 month ago

Kuwait City, Al Asimah Vectrus Full time
Job Title: Service Desk Administrator

At Vectrus, we are committed to delivering exceptional service to our clients. As a Service Desk Administrator, you will play a critical role in providing timely and effective support to our customers.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and in-person
  • Respond to and resolve computer, printer, and network issues
  • Work closely with site Information Management Officers (IMO) to ensure efficient use of Service Desk resources
  • Assist IMO with daily functions of computer, network, and software management
  • Provide excellent customer service and interpersonal skills
Requirements:
  • High School Diploma or GED required
  • Minimum of three years of experience in a customer service environment
  • Experience in a Service Desk environment preferred
  • Excellent customer service skills and technical ability
What We Offer:
  • Company-paid housing and transportation
  • Completion bonus and tuition reimbursement program
  • Opportunity to work with a diverse and inclusive team

We are an Equal Opportunity/Affirmative Action Employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or status as an individual with a disability.