Project and Service Delivery Manager

1 month ago

Kuwait City, Al Asimah Taozeef Full time
Job Summary:

As a Project and Service Delivery Manager at Taozeef, you will be responsible for overseeing and managing the project portfolio within the organization, ensuring the overall service delivery of the MIS/IT team. This includes setting up the project management framework to follow best practice in managing projects, managing the operations and performance of the service desk team, and ensuring the successful delivery of IT services.

Main Responsibilities:
  1. Project Management: Establish and maintain a project management framework that follows best practice standards, including the methodology to be followed in managing projects, phases, deliverables, and templates to be used within each phase of the SDLC.
  2. Project Supervision and Follow-up: Provide oversight and follow-up on MIS/IT project portfolios to ensure they are progressing according to plan, budget, and deadlines, collaborating with project managers and teams to ensure proper management of projects.
  3. Monitoring and Reporting: Track the progress of projects within the portfolio of projects, providing regular updates to stakeholders on status, risks, and issues.
  4. Stakeholder Communication: Maintain clear and effective communication with project sponsors, stakeholders, and management to ensure alignment and support.
  5. Risk Management: Identify and mitigate risks across the project portfolio to ensure successful project delivery.
  6. Performance Evaluation: Evaluate the performance of projects and the portfolio as a whole, identifying areas for improvement and implementing necessary changes.
  7. Governance: Establish and maintain project governance structures, processes, and standards to ensure consistency and quality in project delivery.
  8. Change Management: Manage changes to the project portfolio, ensuring that changes are assessed, approved, and communicated effectively.
  9. Continuous Improvement: Promote and implement continuous improvement initiatives within the project management processes and portfolio management practices.
  10. Team Management: Supervise and lead a team of service desk agents and technicians, providing guidance, support, and feedback to ensure high-quality service delivery.
  11. Service Delivery: Ensure the timely and effective delivery of IT services to end-users and customers, meeting or exceeding predefined service level agreements (SLAs).
  12. Incident and Request Management: Oversee the handling of IT incidents and service requests, ensuring they are properly logged, categorized, prioritized, and resolved within acceptable timeframes.
  13. Customer Interaction: Interact with users to understand their needs, address concerns, and gather feedback to continuously improve service quality.
  14. Performance Monitoring: Monitor and evaluate the team's performance, identifying areas for improvement and implementing corrective actions as needed.
  15. Training and Development: Organize training sessions to enhance the skills and knowledge of the team, keeping them up-to-date with the latest technologies and management best practices.
  16. Documentation: Ensure accurate and up-to-date documentation of processes, procedures, and troubleshooting steps to facilitate knowledge sharing and consistency in service delivery.
  17. Service Improvement: Continuously analyze service desk metrics and customer feedback to identify opportunities for process improvements and enhanced customer experiences.
  18. Escalation Management: Handle and escalate complex or high-priority issues to appropriate teams or management for resolution.
Qualifications and Skills:
  1. Education:A bachelor's degree in computer science, information technology, business, project management, or a related field is typically preferred. A master's degree is a plus.
  2. Certifications:ITIL (Information Technology Infrastructure Library) and PMP (Project Management Professional) certifications are required to demonstrate proficiency in IT service management and project management. Certification in portfolio management, such as MoP (Management of Portfolios) and SDLC (Software Development Life Cycle), is advantageous.
  3. Experience:Extensive experience in project management, with at least several years in a portfolio management role. Prior experience in a service desk or IT support role is in a supervisory or team lead position is a plus.
  4. Technical Knowledge:A strong understanding of IT systems, hardware, software, and network troubleshooting is necessary. Familiarity with various operating systems, IT service management (ITSM) tools, and project management software is advantageous.
  5. Communication Skills:Excellent verbal and written communication skills are crucial for interacting with customers, team members, and other stakeholders effectively.
  6. Leadership Abilities:The ability to lead, motivate, and mentor a team is essential to ensure a productive and cohesive work environment.
  7. Analytical Skills:Strong analytical and problem-solving skills are necessary for identifying root causes of issues and implementing effective solutions.
  8. Customer-Focused:A customer-centric approach and dedication to providing exceptional service are vital in this role.
  9. Time Management:Effective time management and organizational skills are necessary to prioritize tasks and meet deadlines.
  10. Strategic Thinking:Ability to think strategically and align the project portfolio with the organization's goals and objectives.

  • Project Director for IT Service Delivery

    2 weeks ago

    Kuwait City, Al Asimah Taozeef Full time

    Job Overview:Taozeef seeks an experienced Project Director to lead the IT service delivery team. The successful candidate will be responsible for overseeing project portfolios, ensuring timely and effective delivery of IT services to end-users and customers.Key Responsibilities:Portfolio Management: Setup and manage project management frameworks, following...

  • Project and Service Delivery Director

    2 weeks ago

    Kuwait City, Al Asimah Taozeef Full time

    About TaozeefTaozeef is a dynamic organization dedicated to delivering exceptional IT services. We are seeking a highly skilled Project and Service Delivery Manager to oversee our project portfolio and ensure seamless service delivery.

  • Project Manager

    1 month ago

    Kuwait City, Al Asimah Duncan & Ross Full time

    The Programme Manager role at Duncan & Ross is to ensure the successful implementation of the MDA system. The successful candidate will be expected to represent the company in-country to the end customer and work alongside the company's in-country installation partner to ensure full and complete system installation and commissioning.The role exists within...

  • Project Manager

    4 weeks ago

    Kuwait City, Al Asimah Taozeef Full time

    Job OverviewTaozeef is seeking a seasoned Project Manager to oversee and manage the project portfolio, ensuring timely and effective delivery of IT services.Main ResponsibilitiesProject Management: Establish and maintain project governance structures, processes, and standards to ensure consistency and quality in project delivery.Portfolio Management: Provide...

  • Project Manager

    4 weeks ago

    Kuwait City, Al Asimah 7d Full time

    We are seeking a highly skilled and experienced Project Manager to join our team at {company}. In this role, you will be responsible for overseeing the planning, execution, and delivery of projects from start to finish. You will work closely with cross-functional teams to ensure timely and within-budget delivery of projects.Key Responsibilities:Project...

  • Project Manager and Construction Supervisor

    2 weeks ago

    Kuwait City, Al Asimah Sshic Full time

    We are seeking a highly skilled Project Manager and Construction Supervisor to join our team at SSHIC. In this role, you will be responsible for overseeing the delivery of our Scope of Services under our Contract for assigned projects.The successful candidate will have post-contract project management and supervision consultancy experience, with a proven...

  • Hospital Project Manager

    4 weeks ago

    Kuwait City, Al Asimah Nsr Associates Full time

    About the Role:NSR Associates, a leading international contracting business, is seeking an experienced Project Manager to lead a brand new $600m USD hospital project in Kuwait. This is a unique opportunity to take ownership of a major project from inception to completion, covering all aspects of management, including construction, engineering, design, and...

  • Construction Project Manager

    2 weeks ago

    Kuwait City, Al Asimah Sshic Full time

    About the RoleWe are seeking an experienced Construction Project Manager to join our team at Sshic. As a key member of our site operations, you will be responsible for delivering SSH Scope of Services following best practice project management principles.Key Responsibilities:Delivery of SSH Scope of Services following best practice project management...

  • IT Project Manager

    1 week ago

    Kuwait City, Al Asimah KUWAITNET Full time

    Job Title: IT Project ManagerAbout Kuwaitnet:Kuwaitnet is a dynamic organization that values teamwork and collaboration. We believe in fostering a culture of mutual respect, open communication, and continuous learning.Role Overview:This exciting role will see you manage multiple IT projects simultaneously, including e-commerce and enterprise content...

  • Delivery Operations Manager

    1 week ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job SummaryWe are seeking a skilled Delivery Operations Manager to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.About the RoleThe primary responsibility of this role is to oversee the delivery process, ensuring timely and efficient delivery of products to customers. This involves coordinating with various stakeholders, including customers,...

  • MEP Site Engineer

    2 weeks ago

    Kuwait City, Al Asimah System Development Project Management Full time

    System Development Project Management (SDPM) is a reputable management consultancy firm based in Kuwait, offering professional services for government and private projects locally and internationally. With over two decades of experience in tender document preparation and management, the company excels in operation, maintenance, and facility management of...

  • Programme Delivery Lead

    4 weeks ago

    Kuwait City, Al Asimah Duncan & Ross Full time

    Job SummaryDuncan & Ross seeks a highly skilled Programme Delivery Lead to ensure the successful implementation of the MDA system. This role requires a strong project management background, with experience in managing multi-site IT systems, ideally communication-based infrastructure.Key ResponsibilitiesLead the implementation of the MDA system, ensuring...

  • Area Service Delivery Manager

    4 weeks ago

    Kuwait City, Al Asimah Energy Jobline Full time

    About the Role: We are seeking a talented Area Service Delivery Manager to join our team and lead the service delivery for an assigned area and portfolio of products and services.Key Responsibilities: The successful candidate will be responsible for managing North Gulf operations for DCF (Kuwait, Qatar, Turkey, Iraq), leading a Cross Country Team of Direct...

  • Package Delivery Professional

    1 week ago

    Kuwait City, Al Asimah PPOAR Full time

    About PPOARWe are a dynamic company that prides itself on timely and efficient delivery of packages to customers in Ar Rumaythiyah.Job OverviewThis role involves working as a Courier Delivery Specialist, ensuring the timely and efficient delivery of packages to customers. The ideal candidate will have previous experience in a courier or delivery role, with...

  • Senior Project Supervisor

    3 weeks ago

    Kuwait City, Al Asimah Sshic Full time

    Job DescriptionSshic is seeking a highly experienced and skilled Senior Civil Project Manager to join our team. As a key member of our organization, you will be responsible for overseeing the quality control of site works, ensuring conformity with contract documents, SSH policies, and industry best practices.Key ResponsibilitiesManage and monitor the...

  • Executive Interior Design Director for GCC Projects

    2 weeks ago

    Kuwait City, Al Asimah GatedTalent - Connecting Top Executive Search Firms And Executives Full time

    About GatedTalentGatedTalent is a platform connecting top executive search firms and executives. We aim to provide exceptional talent solutions that drive business growth.Role Overview:We are seeking an Executive Interior Design Director to lead our GCC projects, overseeing project inception to delivery. The ideal candidate will have extensive experience in...

  • Logistics Professional

    3 weeks ago

    Kuwait City, Al Asimah Alghanim Industries Full time

    Job SummaryDeliver products promptly to our customers in a professional and cost-effective manner.ResponsibilitiesDrive vehicles to designated destinations for customer product deliveriesDrive safely and deliver products within deadlinesAnalyse delivery address, determine appropriate routes and maintain scheduleReport any accidents or injuries to Supervisors...

  • Senior Project Manager for Structural Engineering

    2 weeks ago

    Kuwait City, Al Asimah Sshic Full time

    Job SummaryWe are seeking a highly experienced and skilled Senior Project Manager for our Structural Engineering team. This is a full-time position that will be responsible for managing multiple projects simultaneously, ensuring timely delivery, and maintaining high-quality standards.About SshicSshic is a leading company in the field of construction and...

  • Logistics Delivery Specialist

    2 weeks ago

    Kuwait City, Al Asimah Alghanim Industries Full time

    Job SummaryWe are seeking a skilled Logistics Delivery Specialist to join our team at Alghanim Industries.About the RoleThis is a unique opportunity for an experienced driver to take on a key role in delivering customer products to designated destinations. The successful candidate will be responsible for safely driving vehicles, navigating routes, and...

  • Mep Project Director

    4 weeks ago

    Kuwait City, Al Asimah LxbfYeaa Full time

    Job Title: Mep Project DirectorAbout the Role:We are seeking a highly experienced Mep Project Director to lead our project teams in the successful delivery of Mep projects. Our ideal candidate will have a strong track record of managing multiple projects simultaneously, with a focus on quality, safety, and customer satisfaction.Key Responsibilities:- Develop...