Desk Operations Manager

4 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Summary

This position is responsible for the overall effective management of personnel and resources necessary to meet contract specifications involving Desk Operations and Police Administration. The successful candidate will have full responsibility for overseeing the operation of the Desk Operation Coordinators, Desk Operation Supervisors, Police Administrators, Emergency Dispatchers, and Operation Coordinators.

Key Responsibilities

* Oversees the overall operation of the Desk Operation Coordinators, Desk Operation Supervisors, Police Administrators, Emergency Dispatchers, and Operation Coordinators.
* Directly manages the Desk Operations team.
* Ensures that all work meets the specific performance requirements and standards in the PWS.
* Oversees specialized training on equipment such as USG-installed alarms, intrusion detection, vehicle tracking, and Closed-Circuit Television Systems (CCTVs); Army Law Enforcement Reporting and Tracking System (ALERTS), Computer Aided Dispatch (CAD), and other data programs to track MPR and traffic infractions.

Requirements

* High School diploma required, AA or BA/BS Degree preferred.
* Be a US Citizen.
* Be at least 21 years of age.
* Have a valid US Tourist Passport.
* Have a current and valid US Driver's License.
* Will meet United States Government (USG) security requirements.
* Must possess Active Secret Security Clearance.

Preferred Qualifications

* Knowledge of Military Police Reports (MPRs) IAW AR 190-45 and Crime Reporting Center policies and procedures.
* Five (5) years of specialized experience which includes dispatching emergency and/or non-emergency services; operating various telecommunication systems and/or equipment.

Working Environment

The work environment is generally conducted with mild exposure to extreme climatic conditions. Working in a military environment brings the potential for exposure to physical, chemical or biological agents. Employee use of Personal Protective Equipment (PPE) is required in certain areas, but not on a daily basis. Such PPE includes but is not limited to head, foot, hand, torso, vision and hearing protective devices. Must comply with OSHA, EPA, and Fire Regulations and published company work rules.

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