Sales Process Improvement Specialist
1 day ago
Talabat Overview
At Talabat, we're part of the Delivery Hero Group, the world's pioneering local delivery platform. Our mission is to deliver an amazing experience – fast, easy, and to your door.
Job Description
As a Sales Process Improvement Specialist at Talabat, you'll be responsible for improving productivity by handling customer queries and optimizing transmission methods and documentation. This involves coordinating and collaborating with other departments for sales-related matters (Marketing, Operations, and Finance).
You'll act as a first point of contact for partner restaurant queries or complaints, responding quickly to calls and emails if the Sales Representatives are unavailable. Additionally, you'll delegate tasks to the appropriate Sales Representatives, ensuring seamless communication.
Key Responsibilities:
- Coordinate and collaborate with other departments for sales-related matters
- Act as a first point of contact for partner restaurant queries or complaints
- Delegate tasks to the appropriate Sales Representatives
- Upload and update restaurant information online in a timely manner
- Set up and configure the system for new partners, including training and addressing system issues from the vendor/partner side
- Update and monitor closed restaurants
- Collect and document restaurant contracts and amendments, filling of restaurant contracts, and other sales-related data
- Prepare contract delivery and pick-up reports on a periodic basis
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