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Customer Success Partnership Manager

3 weeks ago

Kuwait City, Al Asimah Microsoft Full time

Company Overview:

We are Microsoft, a global leader in the software industry, dedicated to empowering individuals and organizations to achieve their full potential. Our mission is to help people and businesses unlock their creativity, productivity, and innovation.

Job Description:

We are seeking a highly skilled CUSTOMER SUCCESS PARTNERSHIP MANAGER to join our Business Development team. As a key member of our account team, you will be responsible for building and maintaining strong relationships with our customers, understanding their business needs, and developing strategies to drive growth and success.

Required Skills and Qualifications:

  • Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 8+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience
  • OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years of customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

Preferred Qualifications:

  • 5+ years relevant work experience within customer industry
  • Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
  • Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification
  • Project Management Institute (PMI) or equivalent Project Management certification