Graduate Customer Success Manager

4 weeks ago

Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
The role of a Customer Success Manager at Canonical

Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer's objectives, the CSM can activate a large range of internal and external capabilities to alleviate any pain point, align expectations, as well as help draw and deliver on an appropriate collaboration roadmap.

We are growing our Customer Success team to continue offering thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open source infrastructure and applications.

This role is a first step in the CSM organisation. Although you will primarily focus on the Tech segment, including the store customers, you will also have a portfolio assigned. Ubuntu is chosen by thousands of new users every month. Our responsibility is to ensure the best user experience for them through problem-solving, onboarding, enablement and value realisation all the way to success. Collaborating with other teams and participating in campaign efforts, you will connect with a diverse set of users of Canonical products and identify our future champions.

Location: This role will be based remotely worldwide.

What your day will look like
  • A strong focus on supporting customers by finding solutions to ticket requests.
  • Enrich documentation about problem solving, Q&A, onboarding materials.
  • Drive campaigns targeting multiple customers through digital touch-points and activities.
  • Identify high potential as well as high risk customers from newly onboarded users or customers.
  • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
  • Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
  • Engage with your portfolio of customers to ensure risk identification.
  • Collect feedback from customers and format them for review by the product team.
What we are looking for in you
  • Customer-facing experience.
  • An empathetic individual with a natural drive to help others.
  • Passion for technology, infrastructure and Ubuntu in particular is a must.
  • Excellent presentation skills.
  • Strong organisational skills, ability to structure and constantly update documentation.
  • A team player capable of interacting with all departments internally.
Additional skills that you might also bring
  • We at the Customer Success team strongly appreciate various languages Therefore, if you possess proficiency (both written and spoken) in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English, please inform us
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
  • Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004
  • Personal learning and development budget of USD 2,000 per year.
  • Annual compensation review.
  • Recognition rewards.
  • Annual holiday leave.
  • Maternity and paternity leave.
  • Employee Assistance Programme.
  • Opportunity to travel to new locations to meet colleagues from your team and others.
  • Priority Pass for travel and travel upgrades for long haul company events.
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.

Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.

Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
#J-18808-Ljbffr

  • Graduate Customer Success Manager

    2 weeks ago

    Kuwait City, Al Asimah Canonical Full time

    Join to apply for the Graduate Customer Success Manager role at Canonical3 days ago Be among the first 25 applicantsJoin to apply for the Graduate Customer Success Manager role at CanonicalGet AI-powered advice on this job and more exclusive features.The role of a Customer Success Manager at CanonicalCustomer success is a new and strategic department at...

  • Customer Success Expert

    7 days ago

    Kuwait City, Al Asimah beBee Careers Full time

    About the Role: We are looking for a talented individual to join our Customer Success team as a Graduate Customer Success Manager. In this role, you will be responsible for ensuring our customers have the best possible experience with our products and services.Your Day-to-Day: As a Customer Success Manager, you will focus on supporting customers by finding...

  • Success Manager Position

    7 days ago

    Kuwait City, Al Asimah beBee Careers Full time

    About the Team: Our Customer Success team is dedicated to providing the best possible experience for our customers. As a Graduate Customer Success Manager, you will be part of a team that is passionate about technology and committed to helping others.Your Responsibilities: You will support customers by finding solutions to ticket requests, collaborating with...

  • Customer Success Manager

    7 days ago

    Kuwait City, Al Asimah beBee Careers Full time

    Job DescriptionThe role of a Customer Success Manager at our company is to develop trust with assigned customers and provide them with the best possible experience navigating our vast offering.This includes activating internal and external capabilities to alleviate pain points, align expectations, and help draw and deliver on an appropriate collaboration...

  • Enterprise Customer Success Manager

    6 days ago

    Kuwait City, Al Asimah Canonical Full time

    Join to apply for the Enterprise Customer Success Manager role at Canonical4 days ago Be among the first 25 applicantsJoin to apply for the Enterprise Customer Success Manager role at CanonicalCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely...

  • Enterprise Customer Success Manager

    1 week ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Graduate Business Development Manager

    2 weeks ago

    Kuwait City, Al Asimah beBee Careers Full time

    About the RoleWe are looking for a talented Graduate Business Development Manager to join our team. The successful candidate will be responsible for supporting customers by finding solutions to ticket requests, enriching documentation about problem solving, Q&A, and onboarding materials, and driving campaigns targeting multiple customers through digital...

  • Customer Success Leader

    5 days ago

    Kuwait City, Al Asimah beBee Careers Full time

    Enterprise Customer Success ManagerWe are seeking an experienced Enterprise Customer Success Manager to join our team. As a key member of our Customer Success department, you will be responsible for developing and maintaining strong relationships with our customers, ensuring their success with our products and services.This role requires a unique blend of...

  • Customer Success Manager

    4 weeks ago

    Kuwait City, Al Asimah SRT Marine Systems plc Full time

    We are seeking a bi-lingual (English & Arabic), ambitious and talented person from a system type product training or product management background, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You will be responsible for helping the customer to use and setup their SRT system to...

  • Enterprise Customer Success Manager Americas

    1 week ago

    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    The role of an Enterprise Customer Success Manager at CanonicalCustomer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...