Customer Success Manager

4 weeks ago

Kuwait City, Al Asimah SRT Marine Systems plc Full time

We are seeking a bi-lingual (English & Arabic), ambitious and talented person from a system type product training or product management background, who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product development teams with deep insight on how the customer is and wants to use our product so we can implement improvements.

This is an exceptional opportunity for a talented person with the ability to understand complex product functionality and think outside of the box in order to support and coach the customer. You will work continuously embedded with the customer dealing with people of all levels.

Responsibilities

  • Work with the customer to configure system functionality settings that deliver the outcomes requested by the customer.
  • Understand the customers' operational objectives and problems and evolve system settings and configurations that solve these challenges for them.
  • Help the customer evolve their organisation to be fully integrated operationally within our system platform.
  • Provide front line user support to enable them to smoothly use the system.
  • Provide continuous insightful feedback on suggested improvements and new functionalities to our product management and development teams.

Requirements

  • Inquisitive with excellent problem solving capabilities.
  • Excellent interpersonal communication skills.
  • Professional and discrete.
  • Natural ability to quickly understand new concepts and products.
  • Background in customer support, product management, or training for complex computer applications.
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