Customer Success Strategist

2 weeks ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Overview:

We are seeking a Technical Account Manager to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. As a Technical Account Manager, you will be responsible for delivering technical expertise to our customers, ensuring they achieve their business outcomes faster with technology that does more.

The ideal candidate will have a strong background in customer success, solution delivery, and practice management, with experience working with clients to identify and address their business challenges. You will establish and maintain foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.

Responsibilities:

  • Customer Relationship Management: Establish and maintain foundational relationships with key customer stakeholders and technical professionals.
  • Customer Success Leadership and Customer Strategy and Growth: Align objectives with the current Microsoft portfolio of work in the customer account and develop bookable programs of work.
  • Delivery and Program Management: Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities.
  • Retention and Adoption: Meet consumption milestones as you track adoption and usage of Microsoft products and services, work with customers to identify areas where adoption could be improved, and take action to drive usage.


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