Customer Support Executive

17 hours ago


Kuwait City, Al Asimah Thales E-Security, Inc. Full time

At Thales, we are committed to delivering exceptional customer experiences. As a Customer Support Manager, you will play a pivotal role in ensuring the successful execution of contracts, driving customer satisfaction, and maximizing profitability.

Key Responsibilities

As a key member of our team, your primary focus will be on:

  • Driving customer satisfaction through seamless contract execution and timely issue resolution
  • Managing contractual milestones and deliverables to ensure on-time completion
  • Developing and implementing strategies to improve sales gross margin targets
  • Ensuring effective cash and financial management, including invoicing plans, reconciliation, and provisioning
  • Identifying and mitigating operational risks that impact margin and associated mitigation plans
  • Building strong relationships with customers to drive business growth and identify new opportunities

You will work closely with our back-office teams, including marketing and sales, technical support, and operations, to ensure a cohesive and collaborative approach to customer support.

Requirements

To succeed in this role, you will require:

  • 10+ years of experience in customer service, sales, or a technical/operational environment, preferably in the airline or aerospace sector
  • A Master's degree in Engineering or an equivalent qualification
  • Excellent communication and project management skills, with the ability to analyze data and drive results
  • Fluent English language skills, with proficiency in French and/or Arabic a plus
About Thales

Thales is a global leader in providing innovative solutions for aerospace, transportation, defense, and security markets. Our vision is to create a safer world by developing cutting-edge technologies that transform the way people live and interact.



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