IT Support Specialist for Global Operations
2 days ago
Vectrus is a leading provider of global IT support services, with a strong presence in the defense and aerospace sectors. Our company values integrity, respect, responsibility, and professionalism, and we are committed to delivering exceptional results to our clients.
Job Description
The Service Desk Administrator plays a critical role in ensuring the smooth operation of our enterprise systems and services. As a key member of our team, you will provide technical support and assistance to our customers, analyzing and resolving complex issues related to IT service management (ITSM) incident requests. You will also serve as an escalation point for application support and troubleshooting, providing guidance and direction in the resolution of escalated issues and complex production problems.
Required Skills and Qualifications
To be successful in this role, you must possess a strong foundation in IT systems and networks, with certifications such as CCNA Security, CompTIA CASP+, or GIAC GSEC. You should also have excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced, deadline-oriented environment. Additionally, you will need to maintain at least one baseline certification and one computing environment (CE) certification, as specified by DoD 8570.01-M.
Benefits
We offer a comprehensive benefits package, including competitive salary, company-paid housing and transportation, completion bonus, and tuition reimbursement program. We are committed to creating a diverse and inclusive work environment that values and supports the contributions of each individual.
Responsibilities
Your responsibilities will include:
• Providing enterprise-level technical support and non-technical support regarding ITSM incident requests
• Serving as an escalation point for application support and troubleshooting
• Conducting basic troubleshooting of incidents and requests reported to the RCC-SWA
• Analyzing, recording, reporting, and monitoring Authorized Service Interruptions (ASIs) of Defense Information Systems (DISA) and CENTCOM facilities
• Interpreting network topology and identifying Hazardous Conditions (HAZCON) within the Southwest Asia AOR
• Maintaining a high degree of customer service during all support interactions and adhering to all service management principles
• Actively participating in process improvement initiatives and contributing to the development of Site Operating Procedures (SOPs) and Technical Training Procedures (TTPs
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