Customer Experience Marketing Expert

5 hours ago


Kuwait City, Al Asimah Deliveroo Full time

We are revolutionizing the way people think about food. Our platform connects millions of customers with thousands of restaurants and riders, making it possible to eat what you want, when you want, where you want it.

About the Role

As a CRM Specialist at Deliveroo, you will be part of a dynamic team that drives customer engagement through targeted marketing campaigns. You will work closely with local, regional, and global marketing teams to develop and execute end-to-end email, push-notification, and in-app message strategies that deliver meaningful impact to our customers.

  • Collaborate with cross-functional teams to design and deploy campaigns that drive consumer engagement.
  • Develop and maintain expertise in data targeting, segmentation, and analysis to inform campaign decisions.
  • Proactively communicate with stakeholders to ensure timely and effective campaign execution.
  • Drive test and learn strategies to optimize email templates, content, and customer initiatives.

You will have a minimum of 1 year of experience in email application and deployment, as well as proficiency in HTML, email deployment tools (Braze preferred), and data visualization tools (Looker preferred).

We offer a wide range of competitive benefits, including health, family, finance, community, convenience, growth, time away, and relocation. We prioritize diversity and inclusion, creating a workplace that represents the world we live in.

At Deliveroo, we believe in transparency and communication. We move fast, seek new ideas, and value open dialogue about our decisions and why we make them.



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