Customer Engagement Specialist
5 hours ago
The Customer Engagement Specialist plays a vital role in Deliveroo's local marketing team, acting as the voice of the company when interacting with customers. Reporting directly to the CRM Marketing Manager, this specialist will be responsible for initiating, building, and executing targeted campaigns across various customer segments. The goal is to enhance the overall marketing calendar while focusing on creating meaningful impact for customers.
Responsibilities
• Collaborate with local, regional, and global marketing teams to achieve campaign goals.
• Coordinate and deliver end-to-end email, push-notification, and in-app message campaigns in a timely manner.
• Develop and own local experiments to drive CRM best practices and experiment with new channels.
• Analyze data targeting, segmentation, and analysis, ensuring insights inform future campaign decisions.
• Communicate effectively with stakeholders to manage workloads and deadlines efficiently.
• Drive test and learn strategies to optimize email templates, content, and customer initiatives.
Requirements
A minimum of 1 year experience in email application is required. Proficiency in HTML familiarity, email deployment experience (Braze preferred), and data visualization tools (Looker preferred) are essential.
Life at Deliveroo
As a small yet impactful team, Deliveroo prioritizes transparency, innovation, and employee welfare. With a focus on growth, diversity, and equity, we strive to build a culture where everyone can share in the company's success.
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