Foodics Client Partnership Specialist
10 hours ago
About Foodics
We are a leading restaurant management ecosystem and payment tech provider. Founded in 2014, we operate globally with headquarters in Riyadh and offices across 5 countries. We serve customers and partners in over 35 countries worldwide.
The Role
We are seeking a Customer Success Specialist in Kuwait to join our team. As a key member, you will be responsible for providing exceptional client experiences, ensuring successful onboarding, and driving customer growth.
Responsibilities
- Develop and execute customized strategies to drive client satisfaction and growth.
- Collaborate with cross-functional teams to deliver top-notch client service and support.
- Identify and address client pain points, implementing solutions to enhance overall experience.
- Build strong relationships with clients, understanding their needs, and tailoring support accordingly.
- Monitor client health, detecting potential issues, and proactively addressing them.
- Develop and maintain in-depth knowledge of Foodics' products and services.
- Work closely with the Onboarding team to ensure seamless client onboarding and go-live success.
- Lead client education sessions, empowering them to maximize the value of Foodics' solutions.
- Contribute to the development of strategic plans, aligning with business objectives and client needs.
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