![Foodics](https://media.trabajo.org/img/noimg.jpg)
Customer Success Strategist
13 hours ago
About Foodics
At Foodics, we are a leading restaurant management ecosystem and payment tech provider. Our innovative products have successfully processed over 6 billion orders, making us one of the most rapidly evolving SaaS companies to emerge from the MENA region.
The Job in a Nutshell
We are seeking a Customer Success Specialist in Kuwait to help our clients achieve a seamless experience. This role involves handling accounts, supporting onboarding processes, and working closely with tech-driven F&B outlets across Kuwait.
Key Responsibilities
- Ensure smooth client onboarding and go-live success with Foodics.
- Provide product training and support to clients as assigned by Professional Services.
- Educate clients on company activities and initiatives, empowering them to utilize them effectively.
- Act as the voice of the customer, advocating their needs and concerns.
- Drive quarterly activities aligned with customer stages, resulting in increased system usage and renewals.
- Escalate critical issues to direct managers or upper management for timely resolution.
- Collaborate with the Finance department on renewal and outstanding balance matters.
- Maintain up-to-date client details and contacts data in our CRM.
- Identify potential churn cases, detailing them to management for proactive measures.
- Participate in various assignments related to the customer success program and Foodics' well-being.
- Share business requirements with Success Management to implement new features and functionalities.
- Stay updated on Foodics knowledge, reviewing updates, and testing early versions to anchor clients on new features.
- Handle upselling tasks to increase customer lifetime value and promote Foodics apps and services.
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