Customer Success Strategist

13 hours ago


Kuwait City, Al Asimah Foodics Full time

About Foodics

At Foodics, we are a leading restaurant management ecosystem and payment tech provider. Our innovative products have successfully processed over 6 billion orders, making us one of the most rapidly evolving SaaS companies to emerge from the MENA region.

The Job in a Nutshell

We are seeking a Customer Success Specialist in Kuwait to help our clients achieve a seamless experience. This role involves handling accounts, supporting onboarding processes, and working closely with tech-driven F&B outlets across Kuwait.

Key Responsibilities

  1. Ensure smooth client onboarding and go-live success with Foodics.
  2. Provide product training and support to clients as assigned by Professional Services.
  3. Educate clients on company activities and initiatives, empowering them to utilize them effectively.
  4. Act as the voice of the customer, advocating their needs and concerns.
  5. Drive quarterly activities aligned with customer stages, resulting in increased system usage and renewals.
  6. Escalate critical issues to direct managers or upper management for timely resolution.
  7. Collaborate with the Finance department on renewal and outstanding balance matters.
  8. Maintain up-to-date client details and contacts data in our CRM.
  9. Identify potential churn cases, detailing them to management for proactive measures.
  10. Participate in various assignments related to the customer success program and Foodics' well-being.
  11. Share business requirements with Success Management to implement new features and functionalities.
  12. Stay updated on Foodics knowledge, reviewing updates, and testing early versions to anchor clients on new features.
  13. Handle upselling tasks to increase customer lifetime value and promote Foodics apps and services.


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About the RoleWe are seeking an experienced Customer Success Consultant to join our team in Kuwait. As a key member of our client success program, you will be responsible for ensuring the smooth onboarding and continued growth of our clients.


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    HealthCare Dynamics Gen. Trading Company W.L.L is seeking a highly motivated and detail-oriented individual to join our team as an Account Management Intern.Key ResponsibilitiesMaintains strong relationships with key customer stakeholders.Ideas and navigates complex technical discussions.Guides conversations to drive customer business success.This position...


  • Kuwait City, Al Asimah Lechef Full time

    Role DescriptionThis is a full-time hybrid position for a Digital Marketing Strategist at lechef. The role involves executing key tasks including communication, market research, sales, marketing strategy, and customer service.The successful candidate will be responsible for developing effective communication strategies and delivering exceptional customer...


  • Kuwait City, Al Asimah Rizham Full time

    Job DescriptionRizham is a leading player in the restaurant industry, and we are seeking a Social Media Strategist to join our team. As a Social Media Strategist, you will be responsible for developing and implementing digital marketing strategies that drive engagement and conversions.You will have a proven track record of success in social media marketing,...


  • Kuwait City, Al Asimah Future Kid Entertainment & Real Estate Co. Full time

    Future Kid Entertainment & Real Estate Co. is seeking a highly skilled Operations Strategist to develop and implement our operational strategy. As a key member of our operational leadership team, you will be responsible for driving business growth, improving operational efficiency, and enhancing customer satisfaction.Key Responsibilities:Develop and execute...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About This OpportunityThis Sales and Customer Success Expert role offers a unique blend of sales and customer-facing responsibilities, requiring a strong understanding of cybersecurity solutions and excellent communication skills.ResponsibilitiesBusiness Development:Actively identify and pursue new business opportunities, expanding the customer base and...


  • Kuwait City, Al Asimah KIB Full time

    About UsKIB is a leading financial institution dedicated to providing exceptional banking services to high net worth (HNW) individual customers. We are committed to delivering personalized solutions that meet the unique financial needs of our clients.We are seeking a skilled Relationship Manager to join our team, responsible for developing and maintaining...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    The Senior Brand Strategist role at HealthCare Dynamics Gen. Trading Company W.L.L requires a creative and analytical professional to oversee all aspects of brand identity and customer experience across the company's portfolio in the region.This includes comprehensive oversight of branding initiatives, menu optimization, pricing strategies, collaboration...


  • Kuwait City, Al Asimah Nasco Group Full time

    Nasco Group is a dynamic organization that requires innovative thinking and expertise in IT management to drive its growth and success. We are seeking a highly skilled Technology Strategist to lead our technical strategy and ensure the smooth operation of all hardware, software, and network components.About Us:We value innovation and expertise in IT...


  • Kuwait City, Al Asimah Americana Restaurants Full time

    At Americana Restaurants, we are seeking a Marketing Brand Strategist to join our team. This is an exciting opportunity to lead and drive brand marketing initiatives that drive business results.Job DescriptionThe Marketing Brand Strategist will be responsible for managing brand perception, communication strategies, and all initiatives aimed at driving...


  • Kuwait City, Al Asimah Gulf Investment House Full time

    Job Summary:Gulf Investment House is seeking a seasoned Chief Investment Strategist to lead its Direct Investment, Share Trading & Real Estate division. As the ideal candidate, you will be responsible for developing and implementing strategic plans that align with the company's goals.About Us:Gulf Investment House is a leading investment firm in Kuwait,...


  • Kuwait City, Al Asimah Hygiene Fresh Full time

    As a seasoned sales professional, we are seeking a Chief Sales Strategist to lead our Hygiene Chemicals and Air Care Products business in Kuwait. The successful candidate will have extensive experience in the HORECA industry and institutional sales.Key Responsibilities:Develop and execute effective sales strategies to drive growth and profitability.Manage...


  • Kuwait City, Al Asimah Souq Full time

    Online Market Place StrategistIn this exciting role, you will have the opportunity to shape the future of Souq.com's e-commerce division as an Online Market Place Strategist. Your responsibilities will include developing and executing strategies to drive business growth, building relationships with key stakeholders, and identifying opportunities for process...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job OverviewHealthCare Dynamics Gen. Trading Company W.L.L is seeking a highly skilled Digital Marketing Strategist to join our team. As a key member of our marketing department, you will be responsible for developing and implementing a comprehensive social media strategy that aligns with our business goals.The ideal candidate will have a strong...


  • Kuwait City, Al Asimah Canonical Full time

    We are looking for a highly motivated and experienced professional to join our team as a Paid Media Strategist. As a key member of our Marketing team, you will be responsible for developing and executing paid media strategies that drive business results.ResponsibilitiesDevelop and execute paid media strategies that meet business objectivesWork closely with...


  • Kuwait City, Al Asimah Foodics Full time

    We are Foodics, a leading restaurant management ecosystem and payment tech provider. With our headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 different countries worldwide.Our innovative products have successfully processed over 6 billion orders so far, making us one...


  • Kuwait City, Al Asimah Recooty Full time

    About Us">Recooty is committed to creating long-lasting relationships with our clients.">Job Summary:">We are seeking an experienced key account manager to join our team.">Key Responsibilities:">Establish and maintain strong, mutually beneficial relationships with key clients.Develop and execute tailored strategies to meet the unique needs of each client.Act...


  • Kuwait City, Al Asimah Azadea Full time

    Cosmic Sales StrategistWe are seeking a highly motivated and experienced Cosmic Sales Strategist to join our team at Azadea.Main ResponsibilitiesOptimize sales performance by controlling merchandising of products in line with brand image and standards.Provide excellent customer service, ensuring their needs are answered in a timely manner and in compliance...


  • Kuwait City, Al Asimah Alshaya Full time

    Job Title: Visual Merchandising StrategistCompany: M.H. AlshayaDescription:We are seeking an exceptional Visual Merchandising Strategist to lead our visual standards at Debenhams in Kuwait. The ideal candidate will be responsible for delivering effective and commercial visual strategies, including store layouts and window displays, to contribute to the...


  • Kuwait City, Al Asimah Alshaya Full time

    Job OverviewThe Senior Merchandising Strategist will drive a clear, consistent, and systematic approach to merchandising, forward planning, stock management, treasury/exchange rate review, and other key analysis to ensure informed trading decisions.Key Responsibilities:Deliver merchandise planning, open-to-buy management, allocations, replenishments, and...