High-Performing Retail Leader

11 hours ago

Kuwait City, Al Asimah Brunello Cucinelli Full time
Job Description:

The Department Manager plays a pivotal role in supporting business operations at Brunello Cucinelli, a renowned luxury fashion brand. As a leader, mentor, and key reference point for both the team and customers, this individual ensures a seamless and exceptional shopping experience aligned with the brand's philosophy.

Key Responsibilities:
  • Customer Relationship Management: Develop lasting relationships with customers through active presence on the shop floor, delivering a unique service and shopping experience that reflects the brand's values and corporate image.
  • Sales Target Achievement: Guide sales operations to achieve assigned targets while maintaining high standards of customer service, ensuring the selling ceremony aligns with company guidelines to provide a memorable experience for customers.
  • Event Management: Support store management and HQ in organizing events and trunk shows to attract new customers and enhance loyalty, providing insights and ideas for CRM actions to foster customer engagement.
  • Visual Merchandising: Ensure compliance with visual merchandising guidelines to maintain high store standards, showcasing products in a way that maximizes their appeal.
  • Product Knowledge: Stay updated on products and new collections, training and updating the team on product details and brand style to ensure consistency across all touchpoints.
  • Team Leadership: Lead by example to inspire and motivate the team, conducting regular feedback sessions and coaching to ensure team development and continuous improvement.
  • Operational Support: Assist the stock team, particularly during inventory processes, ensuring adherence to retail operations procedures and HQ guidelines.

Candidate Profile: Minimum of 3 years of experience in luxury retail, with proven management experience, strong business acumen, and solid understanding of market trends and customer behaviors. Proficiency in English is mandatory; fluency in a second language is a plus.

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