Key Account Manager Leadership Role
22 hours ago
Established in Kuwait in 2004, Al Jahdhami has evolved into a leading local tech firm, serving millions of people in the Middle East and North Africa (MENA) region. As a member of the Delivery Hero Group, we leverage both local knowledge and international exposure to drive innovation. Our commitment to cutting-edge technology is evident in our development of robots, drones, cloud kitchens, q-commerce, eco-friendly packaging, and autonomous delivery vehicles.
About Us
We employ over 4,500 individuals and deliver meals to nine nations. Our meal delivery service features an extensive portfolio of over 27,000 brands and nearly 50,000 outlets. With Talabat Mart (121 Stores), our q-commerce concept allows customers to receive groceries within 30 minutes or less across Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE.
The Role
As a Key Account Manager, you will be responsible for developing business relationships with potential clients to enhance sales, profitability, and market share. You will examine accounting's role in business operations, maintain ongoing commercial partnerships, and provide exceptional support to foster enduring connections and address operational issues between partners and the company. Additionally, you will oversee a team of account managers to ensure menu updates, maximize partner content, renegotiate commission rates, and optimize advertisement sales. This includes persuading partners to use the track order feature and switch to WLA, encouraging them to accept offers and incentives, and coordinating with active partners on the Talabat application to resolve any issues.
Responsibilities
1. Identify new business opportunities through prospecting and develop strategies to capture these markets.
2. Develop and implement plans to expand existing business ties by offering competitive commissions and negotiating favorable terms.
3. Collaborate with the team to maintain accurate records of all prospecting and sales activities, including completed transactions, after-action tasks, sales expenses reports, sales performance reports using coupons and promotions, and partner analysis reports.
4. Ensure that client menus are always up-to-date and that partner content is maximized.
5. Negotiate commission rates and explore opportunities to increase revenue streams through advertisement sales.
6. Persuade partners to utilize the track order feature and switch to WLA, promoting efficiency and effectiveness in their operations.
7. Coordinate with partners to address any issues related to paused or shut-down distribution, ensuring seamless continuity of services.
Requirements
To excel in this role, you should possess a Bachelor's degree in Business Administration or a related field. A minimum of four to five years of experience in sales, preferably in the IT sector, is required. You should also demonstrate exceptional analytical skills, ability to collect, track, and analyze large data sets, adaptability, and superior problem-solving skills. Fluency in Arabic is necessary, as well as a commitment to coaching rather than managing to build highly productive teams. Your ability to thrive in a challenging environment will make you an excellent fit for this position.
Working at Al Jahdhami
At Al Jahdhami, we offer a dynamic work environment where employees can grow professionally and contribute to shaping the future of the Middle East and North Africa (MENA) tech industry.
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