
Account Development Executive
1 week ago
About the Role:
The Account Development Executive will be responsible for developing and executing sales strategies to drive business growth and expand our customer base. This role requires a strong understanding of the healthcare industry and the ability to effectively communicate with customers and stakeholders.
Key Responsibilities:
- Utilize inbound and outbound telephone calls to existing and potential customers to persuade them to purchase and achieve sales targets.
- Play a vital role in generating promising leads for the sales team to pursue monthly and quarterly sales goals.
- Ask qualifying questions to promising leads to reveal their willingness to buy.
- Convert potential opportunities into sales by informing customers about the company's products, services, and offers.
- Perform direct sales functions and collaborate with marketing and the sales team to target customers for repeat business.
- Take and process orders to meet sales quotas and manage repeat purchases, offering additional products or services based on past purchasing behavior.
- Deliver excellent customer service by following up with customers after a sale to ensure satisfaction.
- Collect, compile, and update customer records in a database while providing accurate information about the company and its offerings.
- Handle customer grievances quickly to maintain satisfaction and preserve the company's reputation.
- Create and update activity reports covering the number of calls, leads, customers, sales, and other vital statistics.
- Exhibit excellent communication skills to create rapport with customers and provide personalized experiences.
- Manage customer accounts to ensure satisfaction with company products and services.
- Develop in-depth knowledge of customer products and services to make suitable recommendations based on needs and preferences.
Requirements:
- A high level of professionalism and strong communication skills.
- Ability to work effectively in a fast-paced environment.
- Strong problem-solving skills and analytical thinking.
- Excellent time management and organizational skills.
- A deep understanding of the healthcare industry and its dynamics.
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