Customer Experience Lead

2 days ago


Kuwait City, Al Asimah SmartPet Full time
Job Description:Customer Service Manager

We are seeking a skilled Customer Service Manager to lead our customer service team at SmartPet. As a key member of our organization, you will be responsible for resolving complex customer inquiries, collaborating with internal teams, and providing exceptional support through various channels.

The ideal candidate will possess strong leadership abilities, effective communication skills, and the ability to adapt to changing environments. If you have experience working in 5-star hotels and possess a passion for delivering outstanding customer service, we encourage you to apply.

  • Key Responsibilities:
  • Lead and motivate a customer service team to provide excellent support
  • Collaborate with sales and product development teams to address customer issues
  • Provide input for product or service enhancements
  • Ensure prompt resolution of complex customer inquiries

Requirements:

  • Strong Leadership Abilities: Inspire and guide the team to deliver exceptional service
  • Effective Communication: Resolve customer issues and convey information within the team
  • Motivation and Leadership: Motivate the team to excellence
  • Adaptability: Adapt to changing environments and approaches


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