Customer Experience Leader

1 day ago


Kuwait City, Al Asimah RTC1 Recruitment Services Full time
About the Opportunity

We are excited to offer a unique opportunity for a seasoned Head of Guest Experience to join our team.

The successful candidate will be responsible for developing and implementing guest-centric strategies to drive business growth and improve customer satisfaction.

This role requires a deep understanding of the restaurant industry, excellent leadership skills, and the ability to build strong relationships with internal stakeholders and external partners.

Main Responsibilities:

  • Develop and implement guest-centric strategies to drive business results.
  • Collaborate with cross-functional teams to ensure seamless execution of guest-related initiatives.
  • Provide coaching and training to staff members to enhance their customer service skills.
  • Manage and analyze guest feedback to identify areas for improvement.

Requirements:

  • Bachelor's degree in Hospitality Management or related field.
  • Minimum 5 years of experience in a similar role within the restaurant sector.
  • Excellent leadership and communication skills.
  • Strong problem-solving and analytical skills.


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