Customer Support Operations Manager

1 day ago


Kuwait City, Al Asimah Vectrus, Inc Full time
About the Role

The Service Desk Lead will have direct oversight of Service Desk Seniors and Service Desk Technicians, providing guidance and assistance to personnel in accomplishing their assigned duties and responsibilities. The ideal candidate will have at least five years of experience in direct customer service communications and approximately two years of work in a Service Desk or Customer Service environment.

This leadership role requires strong interpersonal and negotiation skills, as well as the ability to prioritize responsibilities and handle a demanding workload. The Service Desk Lead will also be responsible for ensuring the reliability, completeness, and accuracy of the CMMS database and monitoring work order status information for reporting purposes.



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