Customer Experience Advisor

21 hours ago


Kuwait City, Al Asimah Al Tayer Group Full time
Your Responsibilities

As a Sales Consultant, your primary duties will include:

  1. Welcoming and engaging every customer with a warm and friendly demeanor, while demonstrating excellent customer service skills;
  2. Identifying customer needs and confidently recommending suitable products, as well as link products at every sale opportunity;
  3. Receiving payments, issuing receipts, and providing professional cash point services;
  4. Handling customer complaints professionally and escalating to management if necessary;
  5. Maintaining personal grooming standards as advised by the Store Manager;
  6. Ensuring clean and organized display, fitting rooms, and stock areas;
  7. Monitoring stock levels daily and informing the Store Manager of depleting stocks for replenishment;
  8. Complying with all company policies and procedures, including refund and exchange policy, security, and health and safety policies;
  9. Recruiting customers for the database, accurately entering their details on the POS system;
  10. Minimizing exposure to stock loss through vigilance on sales floor and fitting room areas;


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