Manager of Customer Experience and Quality Assurance

3 days ago


Kuwait City, Al Asimah Client of Michael Page Full time

The Manager of Customer Experience and Quality Assurance will be responsible for overseeing the scheduling, staffing, and day-to-day management of the call center's operations. This includes monitoring call center metrics, implementing process improvements, and motivating and inspiring the sales team to achieve and exceed sales targets.

Key Responsibilities:
  • Oversee the scheduling and staffing of the call center
  • Implement process improvements
  • Motivate and inspire the sales team
  • Monitor call center metrics
Requirements:
  • Minimum 5 years in a call center environment
  • At least 3 years in a leadership/managerial role
  • Experience in managing teams within the healthcare industry
  • Strong leadership and people management skills

The ideal candidate will have a deep understanding of healthcare-related services, patient needs, and medical compliance.



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