Customer Experience Representative

3 days ago


Kuwait City, Al Asimah Agility Full time

About the Job:

We are looking for a Customer Experience Representative to join our team at Agility. As a Customer Experience Representative, you will be responsible for delivering exceptional customer experiences through various touchpoints.

Key Responsibilities:

  1. Provide outstanding customer service through multiple channels.
  2. Listen actively to customers' needs and concerns.
  3. Escalate complex issues to internal teams for prompt resolution.
  4. Update customer records and maintain accurate documentation.
  5. Work collaboratively with internal teams to ensure seamless customer experiences.

Requirements:

  1. Bachelor's degree, diploma or equivalent preferred.
  2. Minimum 2 years of work experience in customer support in Kuwait.
  3. Salesforce experience is an added advantage.
  4. Strong communication skills in both English and Arabic.


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