Customer Service Team Lead

2 days ago


Kuwait City, Al Asimah Petzone Full time
Job Summary

We are seeking a highly skilled Customer Service Supervisor to oversee our customer service operations and lead a team of customer service staff. The successful candidate will be responsible for strategizing, monitoring, and improving the daily activities of our customer service team.

Duties and Responsibilities
  • Team Leadership: Oversee and assess the performance of customer service staff, providing regular feedback and coaching to improve their skills and knowledge.
  • Operational Management: Strategize and monitor the daily activities of customer service operations, ensuring that they are running smoothly and efficiently.
  • Staff Support: Assist customer service staff with duties where required, helping them to develop their skills and expertise.
  • Training and Development: Train staff in areas of customer service and company policies, ensuring that they have the knowledge and skills needed to provide excellent customer service.
  • Cashier Coverage and Customer Flow: Manage cashier coverage and customer flow to ensure proficient customer service, minimizing wait times and ensuring that customers receive a high level of service.
  • Returns and Exchanges: Monitor and authenticate returns, exchanges, and voids, ensuring that all transactions are handled correctly and efficiently.
  • Customer Complaints: Investigate and resolve customer complaints, working closely with other departments to find solutions and improve customer satisfaction.
  • Service Policies: Assist with the development and implementation of service policies, explaining these to staff and customers to ensure that everyone understands our standards and expectations.
  • Documentation: Maintain documentation pertaining to customer service department activities, tracking progress and identifying areas for improvement.
  • Additional Duties: Perform additional duties as required, contributing to the overall success of our customer service team.


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    Job OverviewWe are seeking a highly skilled Service Desk Lead to join our team at Vectrus, Inc.This position provides the opportunity to gain experience in supervising, coordinating, and overseeing the daily Service Order Reception Center operation. The successful candidate will support the Service Desk Supervisor in operating a walk-in and call-in Work...


  • Kuwait City, Al Asimah Petzone Full time

    Responsibilities:Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.Strategizing and monitoring the daily activities of customer service operations.Assisting customer service staff with duties where required.Training staff in areas of customer service and company policies.Managing cashier...


  • Kuwait City, Al Asimah SmartPet Full time

    Job Description:Customer Service ManagerWe are seeking a skilled Customer Service Manager to lead our customer service team at SmartPet. As a key member of our organization, you will be responsible for resolving complex customer inquiries, collaborating with internal teams, and providing exceptional support through various channels.The ideal candidate will...


  • Kuwait City, Al Asimah Client of Michael Page Full time

    The Customer Service Leadership and Team Development Specialist will be responsible for developing and implementing customer service protocols that comply with medical industry regulations and best practices. This includes handling escalated calls, providing resolutions for complex or sensitive medical inquiries, and maintaining accurate records of customer...


  • Kuwait City, Al Asimah Automated Services Network Co. Full time

    Company OverviewAutomated Services Network Co. is a leading provider of innovative solutions in Kuwait City. Our company is committed to delivering exceptional customer experiences through our team of skilled professionals.Job DescriptionWe are seeking an experienced B2C and B2B Customer Support Officer to join our team. As a key member of our support team,...


  • Kuwait City, Al Asimah Hyatt Full time

    Job SummaryThe Assistant Engineering Manager will be responsible for leading the Engineering Department to ensure the efficient operation of all hotel facilities.This role requires a strong technical background, excellent leadership skills, and a passion for delivering exceptional customer service.You will be working closely with the hotel's operations team...


  • Kuwait City, Al Asimah Azadea Full time

    We are seeking a highly motivated and experienced Floor Supervisor to join our team at Azadea.Job Summary:The successful candidate will be responsible for leading our restaurant teams, ensuring seamless day-to-day operations, and maintaining high standards of customer service and food quality.Key Responsibilities:Lead and motivate restaurant teams to deliver...


  • Kuwait City, Al Asimah Inaya Medical Center Full time

    Job Description:We are seeking a Customer Service Operations Manager to oversee the daily operations of the front desk and patient support services at Inaya Medical Center. This role ensures a high level of patient satisfaction by leading a team of customer service representatives, streamlining processes, and maintaining a welcoming and efficient environment...


  • Kuwait City, Al Asimah AL AHLI BANK OF KUWAIT Full time

    Job Description: We are seeking a highly skilled and motivated Customer Service Representative to join our team at AL AHLI BANK OF KUWAIT. The ideal candidate will be responsible for delivering exceptional customer service, addressing inquiries, and promoting banking products during customer interactions.Key Responsibilities:Inbound Calls: Handle inbound...


  • Kuwait City, Al Asimah Riders Delivery Full time

    Riders Delivery is a dynamic and fast-paced environment that requires exceptional customer service skills.Job Overview:As a Customer Service Associate at Riders Delivery, you will be responsible for providing top-notch service to our customers, ensuring a positive shopping experience.Responsibilities:Assist customers with inquiries and provide product...


  • Kuwait City, Al Asimah ERMG - Entrepreneur Restaurant Management Group Full time

    We are seeking a Customer Service Representative to join our team at ERMG - Entrepreneur Restaurant Management Group. As a key member of our front-of-house team, you will be responsible for ensuring that all customers receive exceptional service and support.Your duties will include:Handling customer inquiries and resolving issuesProviding information about...


  • Kuwait City, Al Asimah Zain Full time

    About Zain KuwaitZain Kuwait is actively recruiting for a Customer Service Representative. As the first point of contact between Zain and our loyal customers, you will serve in a professional manner that reflects our company values and mission.Your Responsibilities:Handle a high volume of inbound calls and greet customers in a courteous and professional...


  • Kuwait City, Al Asimah RTC1 Recruitment Services Full time

    Role OverviewWe are seeking a skilled and experienced Director of Customer Services to join our team.The successful candidate will be responsible for developing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.This role requires a deep understanding of the restaurant industry, excellent leadership...


  • Kuwait City, Al Asimah Zain Kuwait Full time

    About The RoleAs a key member of the Zain Kuwait team, you will serve as the first point of contact between us and our valued customers.Key responsibilities include:Handling a high volume of inbound calls in a courteous and professional manner.Assessing and resolving customer concerns efficiently and effectively.Providing accurate product and service...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Company Overview:Majid Al Futtaim Holding is a leading developer and operator in the Middle East, North Africa, and Central Asia regions. We operate a diverse portfolio of shopping malls, retail stores, and entertainment venues, striving to create great moments for our customers.Job Description:You will be responsible for delivering exceptional customer...


  • Kuwait City, Al Asimah Sidra Kuwait Hospital Full time

    Job Title: Customer Service AssistantSalary: A competitive salary package is available to successful candidates.Job Description: As a Customer Service Assistant at Sidra Kuwait Hospital, you will play a vital role in providing excellent support to our patients and visitors. Your primary responsibilities will include responding to inquiries, resolving issues,...

  • Sales Team Lead

    3 days ago


    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    IPEKYOL GROUP is a leading fashion retailer in Turkey, operating with its Ipekyol, Twist, and Machka brands. Since 1986, we have been dedicated to providing women with a unique and memorable fashion experience.Job SummaryWe are seeking a talented Retail Store Manager to join our team in Kuwait. As a key member of our retail operations, you will be...


  • Kuwait City, Al Asimah Al Futtaim Private Company (LLC) Full time

    The Customer Service Associate is responsible for sales generation and delivering a positive customer experience, as well as a variety of operational duties as assigned by the store management team (i.e., housekeeping duties, visual presentation standards, etc.).What you will do:Description of Accountability:Creates a sparkling clean and organized...


  • Kuwait City, Al Asimah Black or White Full time

    Sales and customer service associates play a vital role in ensuring customers have an exceptional experience when interacting with our brand.As a sales and customer service associate in our Kuwait office, you will be responsible for providing personalized support to customers, handling sales transactions, and contributing to the overall success of the...


  • Kuwait City, Al Asimah Agility Full time

    About the Role:We are seeking a highly skilled Customer Service Ambassador to join our team at Agility. The ideal candidate will have a passion for delivering exceptional customer experiences and possess excellent communication skills.Key Responsibilities:Provide top-notch customer support through calls, emails, and chat interactions.Actively listen to...