Sales and Operations Leader
10 hours ago
Job Description:
As a Sales and Operations Leader at LVMH, you will be responsible for the overall performance of stores in your area of accountability. You will drive business growth by developing and implementing effective store and area plans, maximising sales and key performance indicator (KPI) performance.
Main Responsibilities:
- Develop and implement store and area plans to achieve sales and KPI targets.
- Define and develop people development plans in partnership with training and education teams.
- Maintain leadership roles and headcount through succession planning and recruitment.
- Lead by example in driving service culture, conducting in-store observations, and reviewing customer service reports.
- Stay up-to-date with market trends and competitor insights, communicating them to relevant teams.
- Deliver agreed sales and KPI targets for your area of responsibility.
- Improve store productivity and efficiency through process improvements and technology implementation.
- Manage stock levels and shrinkage, aiming for high audit results.
- Exceed company measures in employee satisfaction, customer engagement, and other key metrics.
Requirements:
- Degree in Business or Administration.
- Experience in Customer Experience and sales environments.
- Knowledge of commercial KPIs, focusing on conversion and average basket.
- Comprehensive beauty industry knowledge and awareness of trends.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to change.
- Minimum 5-7 years' experience in sales, operations, and services within the beauty/retail/hospitality industry.
- Bilingual in Arabic and English.
- Valid driving license.
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