Hospitality Operations Leader
10 hours ago
Internationalhospital Kw seeks a seasoned hospitality professional to lead its hospitality operations. This critical role demands exceptional leadership and service delivery, maintaining the highest standards of hospitality.
The successful candidate will oversee all aspects of hospitality operations, ensuring seamless execution and efficiency. This involves managing staff, maintaining facilities, and cultivating a service culture that prioritizes customer satisfaction.
Key Responsibilities- Maintain alignment between staff hospitality practices and quality procedures.
- Coordinate hospitality departments to optimize guest experience, addressing customer concerns.
- Plan work schedules and delegate tasks as necessary.
- Ensure timely resolution of patient requests and concerns to maintain high guest satisfaction levels.
- Manage financial plans, controlling expenditures.
- Bachelor's degree or higher in Hospitality Management.
- At least 5 years' experience directly related to the duties specified.
- Fluent English proficiency in both spoken and written forms.
- Tolerance for ambiguity and patience.
Internationalhospital Kw is committed to delivering exceptional patient care and creating memorable experiences for our guests. Our team is dedicated to providing unparalleled service excellence, and we're seeking a leader who shares this vision.
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