Sales Operations Expert

20 hours ago


Kuwait City, Al Asimah Talabat Full time
Role Overview
As a Sales Operations Expert at Talabat, you will play a crucial role in improving productivity and driving sales growth by effectively managing customer queries and optimizing transmission methods and documentation.

Key Responsibilities
Coordinate and collaborate with other departments for sales-related matters (Marketing, Operations, and Finance). Act as the first point of contact for partner restaurant queries or complaints, responding quickly to calls and emails if the Sales Representatives are unavailable. Delegate tasks to the appropriate Sales Representatives. Upload and update restaurant information online in a timely manner. Set up and configure the system for new partners, including training and addressing system issues from the vendor/partner side. Update and monitor closed restaurants. Collect and document restaurant contracts and amendments, filling out restaurant contracts, and other sales-related data. Prepare contract delivery and pick-up reports on a periodic basis. Manage quality accounts of the restaurant, ensuring continuous partner relationships and resolving operational issues between partner restaurants and users. Assist in preparing reports for partner restaurants on transmission methods, help in programming and replacing GPRS printers, and train restaurant/call center personnel on how to use the transmission system (GPRS, Pigeon software). Maintain accurate records of all sales and prospecting activities, including follow-up activities, transmission methods reports, and contract delivery and pickup reports.

Requirements
Bachelor's Degree in a relevant field. MS Office, Excel Certification. In-depth knowledge of the food industry. Knowledge of CRM. Strong presentation, interpersonal, communication (written and verbal), customer service, problem-solving, and negotiation skills. Ability to meet deadlines and be flexible in working. Ability to build good relationships with clients.
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