Business Operations Leader

4 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About the Role

The Business Operations Leader at HealthCare Dynamics Gen. Trading Company W.L.L will be responsible for overseeing the overall operational strategy and direction of the organization.

Responsibilities
  1. Strategic Planning
    1. Develop and implement operational strategies, policies, and procedures.
    2. Analyze workflow and optimize processes to improve efficiency.
  2. Team Leadership
    1. Supervise and mentor department heads or team leaders.
    2. Recruit, train, and evaluate employees to ensure a skilled and motivated workforce.
  3. Budgeting and Financial Management
    1. Prepare and manage budgets for operational activities.
    2. Identify cost-saving opportunities and ensure efficient resource allocation.
  4. Performance Measurement
    1. Establish and track KPIs to measure performance and productivity.
    2. Conduct regular performance reviews and implement corrective actions where needed.
  5. Customer Focus
    1. Collaborate with customer service teams to ensure client satisfaction.
    2. Address escalated issues and resolve customer concerns promptly.


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