Senior Hotel Operations Manager

18 hours ago


Kuwait City, Al Asimah Hyatt Full time
Hotel Guest Experience Lead

The ideal candidate will assist with the efficient management of the front office department, aligning with international hospitality standards.

We are seeking an experienced Assistant Manager to join our team at Grand Hyatt Kuwait City. The successful candidate will be responsible for assisting the Front Office Manager in managing the department, ensuring maximum guest satisfaction while meeting hotel expectations.

Key Responsibilities:

  • Assist the Front Office Manager in planning, organizing, directing, and controlling front office operations and administration, focusing on seamless guest experiences.
  • Collaborate with colleagues to ensure efficient execution of departmental tasks and exceptional customer service.
  • Maintain open communication channels with employees, guests, and owners to address concerns and provide outstanding service quality.

Requirements:

  • Minimum 2 years of work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel setting.
  • Excellent communication and customer relations skills, with fluency in Arabic language required.

Estimated salary: $50,000 - $70,000 per year, depending on qualifications and experience.



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