Ooredoo Business Specialist for Corporate Account Management
1 month ago
As an Ooredoo Business Specialist, you will be responsible for providing exceptional customer service and support to corporate clients.
Key Responsibilities:- Support the account managers in opening new accounts in the system (Account Verification)
- End-to-end support and guidance for customers and key account managers (KAMs) through difficulties related to tariffs, billing issues, service requests across all products
- Maintaining a helpful and customer-friendly approach to meet high levels of customer satisfaction for mobile customers taking fixed services or convergence
- Attending and supporting walk-in corporate customers who have had issues escalated from KAMs, Service Delivery Team or Corporate Collection for CPR customers
- Adding and cancelling services for B2B customers, using RAS, My Net Portal, DBill, etc.
- Removing promotions and pending OCC of promotions upon management approval
- Responding to all sales requirements and supporting other departments by responding to all their emails/calls
- A sufficient level of product knowledge to accurately advise customers on the entire range of Ooredoo products and services
- Proactively updating knowledge on new products and services
- Reporting on customers' issues and concerns relating to procedures and products to optimize marketing intelligence gathering
- Supporting auditors in fulfilling all necessary information and updating the audit system with resolution times and actions
- Coordinating with KAMs and finance on the B2B verification process
- A competitive estimated salary of $50,000 - $70,000 per year
- Ongoing training and development opportunities to enhance your skills and knowledge
- A dynamic and supportive work environment
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