Ooredoo Business Specialist for Corporate Account Management

4 days ago


Kuwait City, Al Asimah Ooredoo Full time
Job Description

As an Ooredoo Business Specialist, you will be responsible for providing exceptional customer service and support to corporate clients.

Key Responsibilities:
  • Support the account managers in opening new accounts in the system (Account Verification)
  • End-to-end support and guidance for customers and key account managers (KAMs) through difficulties related to tariffs, billing issues, service requests across all products
  • Maintaining a helpful and customer-friendly approach to meet high levels of customer satisfaction for mobile customers taking fixed services or convergence
  • Attending and supporting walk-in corporate customers who have had issues escalated from KAMs, Service Delivery Team or Corporate Collection for CPR customers
  • Adding and cancelling services for B2B customers, using RAS, My Net Portal, DBill, etc.
  • Removing promotions and pending OCC of promotions upon management approval
  • Responding to all sales requirements and supporting other departments by responding to all their emails/calls
Requirements:
  • A sufficient level of product knowledge to accurately advise customers on the entire range of Ooredoo products and services
  • Proactively updating knowledge on new products and services
  • Reporting on customers' issues and concerns relating to procedures and products to optimize marketing intelligence gathering
  • Supporting auditors in fulfilling all necessary information and updating the audit system with resolution times and actions
  • Coordinating with KAMs and finance on the B2B verification process
Benefits:
  • A competitive estimated salary of $50,000 - $70,000 per year
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A dynamic and supportive work environment


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