Corporate Account Support Specialist

3 weeks ago


Kuwait City, Al Asimah Ooredoo Full time
Job Description

We are seeking a highly skilled and experienced Corporate Account Support Specialist to join our team at Ooredoo. In this role, you will provide exceptional support to our account managers in opening new accounts, resolving customer queries, and ensuring timely resolution of issues related to tariffs, billing, and service requests.

Key Responsibilities:

  • Support the account manager in opening new corporate accounts and resolving customer inquiries related to tariffs, billing, and service requests.
  • Provide end-to-end support to customers and key account managers (KAMs) through difficulties related to product offerings and services.
  • Maintain accurate records and ensure compliance with company policies and procedures.
  • Attend meetings with KAMs to discuss customer issues and concerns.
  • Act as a liaison between technical teams and customers to resolve network-related issues.
  • Create users for corporate customers on the self-care portal and provide access to relevant information.
  • Handle complaints and issues from B2B customers in a timely manner.
  • Collaborate with internal teams to resolve customer problems and improve overall customer satisfaction.

Requirements:

  • Bachelor's degree in Business Administration or a related field.
  • Minimum 2 years of experience in a customer-facing role, preferably in the telecommunications industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment and meet deadlines.

Benefits:

  • Competitive salary: QR25,000 - QR35,000 per month.
  • A comprehensive benefits package, including health insurance and retirement plan.
  • Opportunities for career growth and professional development.

About Us:

Ooredoo is a leading telecommunications company in Qatar, committed to delivering innovative solutions and exceptional customer experiences. We offer a dynamic and inclusive work environment, where employees can grow and develop their skills.



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