Senior Corporate Account Support Specialist
1 week ago
Ooredoo is a leading telecommunications provider with a commitment to delivering exceptional customer experiences.
Salary:
The estimated salary for this role is $65,000 - $90,000 per year, depending on experience and qualifications.
Job Description:
We are seeking a Senior Corporate Account Support Specialist to join our team. In this role, you will provide end-to-end support to corporate customers, ensuring their needs are met and issues are resolved in a timely manner. This includes handling customer inquiries, resolving billing and network-related issues, and providing product information and recommendations. You will work closely with the account management team to ensure seamless customer experiences and maintain high levels of customer satisfaction.
Responsibilities:
- Provide exceptional customer service and support to corporate customers
- Resolve billing and network-related issues in a timely and efficient manner
- Collaborate with the account management team to ensure seamless customer experiences
- Develop and maintain strong relationships with customers to increase loyalty and retention
- Stay up-to-date with product knowledge and market trends to provide accurate and relevant information to customers
Required Skills and Qualifications:
- 2+ years of experience in customer-facing roles, preferably in the telecommunications industry
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet deadlines
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office applications
Benefits:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Others:
This is an exciting opportunity to join a leading telecommunications provider and contribute to delivering exceptional customer experiences. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply.
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