Corporate Account Management Specialist

3 days ago


Kuwait City, Al Asimah Ooredoo Full time
Job Description:
We are seeking a highly skilled and experienced Corporate Account Management Specialist to join our team at Ooredoo. As a key member of our corporate services team, you will be responsible for delivering exceptional customer service and support to our business customers.

Key Responsibilities:
* Provide end-to-end support to corporate customers, including account opening, verification, and issue resolution.
* Collaborate with Account Managers to ensure seamless customer experience and meet high levels of customer satisfaction.
* Handle corporate customer complaints and issues in a timely and professional manner.
* Coordinate with internal teams, including Technical Division and Network Planning, to resolve network-related issues.
* Ensure product knowledge is up-to-date and provide accurate information to customers on Ooredoo's products and services.
* Report on customer issues and concerns to optimize marketing intelligence gathering.
* Support auditors in providing necessary information and updating the audit system.
* Collaborate with KAM and Finance on B2B verification processes.
* Perform other duties as directed by supervisors or superiors.

Requirements:
* Bachelor's degree in Business Administration, Marketing, or related field.
* 3+ years of experience in corporate account management or related field.
* Excellent communication and problem-solving skills.
* Ability to work under pressure and meet deadlines.
* Strong analytical and technical skills.

What We Offer:
* Competitive salary: QAR 15,000 - 20,000 per month (approximately $4,000 - $5,500 USD).
* Opportunity to work with a leading telecommunications company in the region.
* Collaborative and dynamic work environment.
* Professional development opportunities.

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