Corporate Account Support Specialist
3 weeks ago
At Ooredoo, we are committed to providing exceptional service to our corporate customers. As a Critical Team Member, you will play a vital role in ensuring that our customers receive the highest level of support and satisfaction.
As a B2B Customer Service Expert, you will be responsible for handling all types of customer complaints, issues, or inquiries in a timely manner. This includes resolving network, billing, coverage, roaming, and other operational issues. You will also create users for corporate customers to access the self-care portal, after verifying their authority.
Some of your key responsibilities will include:
- Handling B2B customer complaints of all types, issues, or inquiries in Remedy;
- Resolving MNP complaints for B2B corporates;
- Coordinating with NQD, network planning, and implementation teams to handle all B2B network complaints as top priority;
- Sufficient product knowledge to accurately advise customers on the entire range of Ooredoo products and services.
To succeed in this role, you must have excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment. You should also be proactive, organized, and able to multitask with ease.
In terms of qualifications, you will need:
- A strong understanding of customer service principles and practices;
- Excellent communication and interpersonal skills;
- Ability to work effectively in a team environment;
- Proven problem-solving and analytical skills.
The salary for this position is estimated to be around $45,000 - $65,000 per year, depending on location and experience. Benefits may include health insurance, paid time off, and professional development opportunities.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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