Corporate Account Management Support Specialist

3 weeks ago


Kuwait City, Al Asimah Ooredoo Full time

Are you passionate about delivering exceptional customer service and ensuring seamless account management experiences for corporate clients? We are seeking a highly skilled Corporate Account Management Support Specialist to join our team at Ooredoo.

Salary: $60,000 - $80,000 per annum, based on location and experience

About the Role

This is an exciting opportunity to support our Account Managers in opening new accounts, providing end-to-end solutions to customers, and maintaining high levels of customer satisfaction. As a Corporate Account Management Support Specialist, you will be responsible for attending meetings with KAMs, resolving billing and network issues, creating users for self-care portals, and handling customer complaints in a timely manner.

Key Responsibilities:

  • Support Account Managers in opening new accounts and providing excellent customer service
  • Resolve billing and network issues, and ensure prompt resolution
  • Create users for self-care portals and provide access as required
  • Handle customer complaints and issues in a timely and professional manner
  • Attend meetings with KAMs and provide updates on customer accounts

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other relevant software
  • High school diploma or equivalent required; degree preferred

Benefits:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

How to Apply: If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, to us today.



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