Admissions Coordinator
4 days ago
We are seeking a highly skilled Admission Officer to join our team at Internationalhospital Kw.
About the Role:
- To deliver exceptional customer service to all patients, ensuring their needs are met and exceeded.
- Under general supervision, organize patient appointments, liaise with the multi-disciplinary team, and provide important information services for patients.
Responsibilities:
- Listen attentively to patients to understand their needs and concerns.
- Follow patient identification processes, including Civil ID and insurance card verification, to ensure accurate data collection.
- Request necessary documents from patients, such as marriage certificates and nationality IDs, for specific cases.
- Update patient data before admission, including contact information and insurance details.
- Complete billing processes for cash patients and obtain signatures on relevant documents.
- Verify approval conditions for insurance packages, explain package details, and inform patients of any rejected codes or items.
- Collect down payments for rejected codes, prostheses, or items before admission.
- Maintain confidentiality and handle sensitive conversations discreetly.
- Ensure the admission office is clean and tidy at all times.
- Submit insurance claims on a daily basis.
Requirements:
- High university degree or suitable equivalent.
- Two years' work experience in a similar position in a hospital.
- High proficiency in Arabic and English.
- Excellent communication skills, both written and verbal.
- Able to work shifts.
Salary:
The estimated salary for this role is KD 1,200 per month.
Location:
Internationalhospital Kw, Kuwait.
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