Patient Service Coordinator

2 weeks ago


Kuwait City, Al Asimah Internationalhospital Kw Full time
Job Title: Patient Service Coordinator

We are seeking a highly skilled and detail-oriented Patient Service Coordinator to join our team at Internationalhospital Kw. This is an exciting opportunity for a motivated individual to provide exceptional patient care and support.

About the Role

The Patient Service Coordinator will be responsible for delivering high-standard customer service to patients, ensuring seamless communication and coordination with hospital teams.

This role requires strong organizational skills, attention to detail, and excellent communication skills to effectively manage patient information and ensure accurate billing processes.

Key Responsibilities
  • Patient Care: Listen to patients to understand their needs, follow patient identification processes, request required documents, and update patient data before admission.
  • Billing Process: Complete billing process for cash patients, obtain signatures for insurance documents, check approval conditions, and inform patients about rejected codes or items.
  • Admission Preparation: Collect down payment for rejected codes, prostheses, or items, request patients to sign admission documents, and provide a copy of the invoice.
  • Confidentiality and Cleanliness: Maintain patient confidentiality, keep the admission office clean and tidy, and wear the uniform provided by the hospital throughout the workday.
Requirements

To succeed in this role, you will need:

  • A High university degree or suitable equivalent.
  • Two years' work experience in a similar position in a hospital.
  • High proficiency in Arabic and English.
  • Proficient computer skills and knowledge of customer service and standard office practices.
  • Outstanding communication skills, both written and verbal.
  • Excellent phone etiquette.
  • Availability to work shifts.

We estimate the salary for this role to be around $45,000 - $60,000 per annum, depending on location and experience.



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