Senior Account Manager Lead

2 days ago


Kuwait City, Al Asimah Al Jahdhami Full time

Company Overview

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Serving millions of people in the Middle East and North Africa (MENA) as the leading local tech firm for the past eighteen years is something we are extremely proud of. Established in Kuwait in 2004, our company has gained from being part of the Delivery Hero Group since 2015. We leverage both local knowledge and international exposure to create, produce, and introduce cutting-edge technology for the Middle East and North Africa (MENA). This includes robots, drones, cloud kitchens, q-commerce, eco-friendly packaging, and autonomous delivery vehicles. Our team employs over 4,500 people and delivers to nine different nations, serving over 27,000 brands and close to 50,000 outlets.

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About the Role

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We are looking for an experienced Senior Account Manager Lead to join our key account management team. As a Senior Account Manager Lead, you will be responsible for developing business relationships with clients, identifying new opportunities, and driving sales growth. You will work closely with our partners to understand their needs and provide exceptional support to build enduring connections and handle operational issues between partners and the company.

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Your Key Responsibilities

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  • Maintain ongoing commercial relationships with partners">
  • Provide exceptional support and assistance to build enduring connections and handle operational issues between partners and the company">
  • Oversee a group of account managers to ensure that client menus are up-to-date, maximize content, and renegotiate commission rates">
  • Persuade partners to use the track order feature and switch to WLA">
  • C coordinate with partners to check and fix any issues, including paused or shutdown distribution">
  • Keep thorough records of all prospecting and sales activities, including completed transactions, after-action tasks, report on sales expenses, a higher sales report following the use of coupons, vouchers, and promotions, and a sheet of partner analysis">
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Requirements

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To be successful in this role, you will need:

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  • A bachelor's degree in Business Administration or a related field">
  • Four to five years of sales experience in the IT sector">
  • Proven ability to lead and manage business teams">
  • Excellent analytical skills and the ability to collect, track, and analyze large amounts of data">
  • Adaptability and superior problem-solving skills">
  • Arabic language proficiency">
  • A commitment to coaching rather than managing, with the shared goal of building highly productive teams">
  • Comfortable working in a challenging environment">
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About Us

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We are Al Jahdhami, a leading local tech firm in the Middle East and North Africa (MENA) region. We are part of the Delivery Hero Group and have operations in over 70 countries worldwide. Our mission is to deliver innovative solutions to our customers and partners, and we are committed to building long-term relationships based on trust and mutual respect.



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