Account Management Team Lead

2 days ago


Kuwait City, Al Asimah Al Jahdhami Full time

Company Overview

Al Jahdhami is a leading local tech firm in the Middle East and North Africa, serving millions of people with cutting-edge technology.

Established in Kuwait in 2004 and acquired by Delivery Hero in 2015, we leverage our local knowledge and international exposure to drive innovation.

We employ over 4,500 people and ship to nine nations, offering a wide range of services including meal delivery and q-commerce.

Job Summary

As an Operations Manager for Key Account Management, you will be responsible for developing business relationships with clients, managing account teams, and driving sales growth.

Key Responsibilities:

  • Manage a team of account managers to ensure client menus are up-to-date and content is maximized.
  • Renegotiate commission rates and establish new business ties through offer renegotiation.
  • Promote advertisement sales by purchasing and maintaining images from brand menus, Talabat stickers, banners, and newsletters.
  • Optimize gearbox techniques by persuading partners to use the track order feature and switching to WLA.
  • Cordinate with active partners on the Talabat application to resolve issues, including paused or shutdown distribution.
  • Keep thorough records of prospecting and sales activities, including completed transactions, after-action tasks, sales expenses, and partner analysis reports.

Requirements

To succeed in this role, you will need:

  • A Bachelor's degree in Business Administration or a related field.
  • 4-5 years of sales experience in the IT sector.
  • Proven leadership skills and ability to manage business teams.
  • Excellent analytical skills and ability to collect, track, and analyze large datasets.
  • Adaptability and superior problem-solving skills.
  • Arabic language proficiency.
  • A commitment to coaching rather than managing, with a focus on building highly productive teams.
  • The ability to work comfortably in a challenging environment.


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