Luxury Retail Team Lead for Trafalgar
2 days ago
Job Overview
We are seeking a seasoned Luxury Retail Team Lead to join our team at Trafalgar. This key role will oversee daily store operations, driving sales and delivering exceptional customer experiences.
Main Responsibilities
- Customer Experience: Provide personalized luxury shopping experiences, handle VIP clients with professionalism and discretion, and address customer inquiries and concerns effectively.
- Sales Leadership: Support the team in achieving sales targets, implement sales strategies to drive performance and revenue growth, and monitor key performance indicators (KPIs).
- Team Supervision: Train new team members, motivate and inspire the team to deliver outstanding service, conduct performance reviews, and provide coaching for improvement.
- Store Operations: Oversee daily store operations, ensure compliance with company policies and procedures, maintain the store's luxury appearance, and ensure all displays align with the brand's identity.
- Merchandising and Inventory: Collaborate with the Store Manager to manage stock levels and product rotations, conduct regular inventory checks, and address discrepancies promptly.
- Reporting and Communication: Provide regular updates to the Store Manager on sales, inventory, and team performance, and act as a liaison between the store team and corporate office.
Qualifications and Skills
- Proven experience in luxury retail with at least 2–3 years in a supervisory role.
- Strong knowledge of luxury fashion and the brand's heritage.
- Exceptional interpersonal and communication skills.
- Proficiency in managing and motivating a team in a high-pressure environment.
- Highly organized, detail-oriented, and able to multitask effectively.
- Fluent in English & Arabic.
Personal Attributes
- Calm, confident, and approachable demeanor.
- Strong sense of style and passion for luxury fashion.
- Ability to build genuine relationships with clients and colleagues.
- High level of integrity and professionalism.
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