
Customer Support Specialist
2 days ago
About Agility
Agility is a forward-thinking organization dedicated to delivering exceptional customer experiences. We are committed to fostering meaningful relationships with our clients and driving growth through innovative solutions.
Job Overview
We are seeking a highly skilled Customer Support Specialist to join our team as a Frontline Ambassador. In this role, you will serve as the primary point of contact for our clients, providing top-notch support through various communication channels.
Responsibilities
- Serve as the main liaison between Agility and our valued clients, addressing their queries, concerns, and feedback in a timely and professional manner.
- Demonstrate active listening skills, ensuring a deep understanding of client needs and preferences.
- Foster strong relationships built on trust, empathy, and open communication, resolving issues efficiently and effectively.
- Collaborate with internal teams to escalate complex matters, guaranteeing prompt resolutions and exceeding client expectations.
- Maintain accurate records of client interactions, facilitating seamless reference and knowledge sharing across departments.
- Promote membership and Buy4me products to clients based on their interest and requirements.
- Monitor order status and ensure timely delivery, updating Salesforce accordingly.
Requirements
- Bachelor's degree or equivalent preferred, with a minimum 2 years of experience in customer support in Kuwait.
- Strong communication skills in both English and Arabic, with an added advantage of Salesforce experience.
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