Corporate Customer Support Expert

2 days ago


Kuwait City, Al Asimah Ooredoo Full time

About Our Company

Ooredoo is a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa, and Asia. We cover a population of more than half a billion people and serve over 68 million customers.

In Kuwait, we employ approximately 1,000 talented individuals who drive Ooredoo to be the number one choice for world-class communications services. As a member of our team, you will have the opportunity to be part of our ongoing success.

Our Team

We value diversity and inclusivity at Ooredoo. Our team is made up of individuals from different backgrounds and cultures, working together towards a common goal. If you're looking for a challenging and rewarding career, we invite you to join us.

Role Overview

The successful candidate will be responsible for managing accounts and providing exceptional customer service to our corporate customers. This role requires strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Responsibilities:

  • Manage accounts and provide post-sales support to corporate customers.
  • Collaborate with account managers to resolve any issues that may arise.
  • End-to-end support of customers and key account managers through difficulties related to tariffs, billing, and service requests.
  • Attend and resolve walk-in corporate customer issues escalated from key account managers or service delivery teams.
  • Adding and canceling services for B2B customers using various systems.
  • Respond to sales requirements and support other departments by responding to emails and calls.
  • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in the field.

Requirements:

  • Bachelor's degree in business or a related discipline from a recognized tertiary institution.
  • 2-3 years of experience based on progression ladder in a similar or related function.
  • Good general knowledge of Ooredoo Telecom products and services.
  • Strong customer orientation and communication skills.
  • Fluency in written and verbal English and Arabic.


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