B2B Customer Service Specialist

7 hours ago


Kuwait City, Al Asimah Ooredoo Full time

Job Description

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This is an exciting opportunity to join Ooredoo's team as a B2B Customer Service Specialist. In this role, you will be responsible for providing exceptional customer service to corporate clients, ensuring their needs are met and exceeded.

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Key Accountabilities

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  • Handle customer inquiries and issues related to tariffs, billing, and services
  • Support Account Managers in opening new corporate accounts
  • Develop and maintain strong relationships with key customers
  • Identify opportunities to upsell and cross-sell Ooredoo's products and services
  • Collaborate with internal teams to resolve customer complaints and issues
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Requirements

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  • Bachelor's degree in business or a related field
  • 2-3 years of experience in a similar role
  • Strong customer service skills and attention to detail
  • Excellent communication and problem-solving skills
  • Fluency in written and verbal English and Arabic


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